This course offers a practical introduction to business process modeling, teaching you how to document and communicate operations using industry-standard diagramming techniques. Guided by an experienced business analysis professional, you’ll learn to identify and scope processes, analyze workflows, and apply notations such as BPMN, UML, flowcharts, DFD, and eEPC. You’ll also discover how to tailor models for different audiences while ensuring clarity and precision.

Business Process Modelling

118 reviews
Recommended experience
What you'll learn
Identify and scope business processes effectively.
Analyze process logic to enhance efficiency and effectiveness.
Choose suitable modeling notations for clear representation.
Skills you'll gain
- Service Design
- Data Flow Diagrams (DFDs)
- Project Scoping
- Workflow Management
- Process Management
- Stakeholder Communications
- System Design and Implementation
- Business Systems Analysis
- Business Management
- Business Analysis
- Business Process Management
- Process Improvement
- Stakeholder Engagement
- Diagram Design
- Business Workflow Analysis
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There is 1 module in this course
Learn how to capture business processes through the use of specialist diagrams. Convert the insights about business operations collected from stakeholder interviews and document analysis into concise and unambiguous models. Understand the benefits and limitations of different notations to select the one that will work best in your situation.
What's included
31 videos4 readings4 assignments
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Reviewed on Dec 28, 2024
I enjoyed the course: precise, to the point and with a great reasoning about best options. Thank you, Igor!
Reviewed on Nov 6, 2025
Excellent course to understand the concepts of and types of business process modelling
Reviewed on Dec 20, 2024
the course was very easy to understand, Igor is such a great teacher. Thank you!
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