Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
Preparing for Your Call Center Customer Service Role
Preparing for Your Call Center Customer Service Role
This course is part of CVS Health Call Center Customer Service Professional Certificate
Instructor: Cory McLaren
Access provided by ExxonMobil
4,714 already enrolled
Gain insight into a topic and learn the fundamentals.
60 reviews
Beginner level
Recommended experience
4 hours to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
- Problem Solving
- Interviewing Skills
- Customer Relationship Building
- Customer Support
- Customer Complaint Resolution
- De-escalation Techniques
- Conflict Management
- Call Center Experience
- Customer Service
- Outbound Calls
- Communication
- Inbound Calls
- Professionalism
- Skills section collapsed. Showing 8 of 14 skills.
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
See how employees at top companies are mastering in-demand skills
Build your Business Essentials expertise
This course is part of the CVS Health Call Center Customer Service Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
There are 2 modules in this course
This week you learn about the hiring process for a call center customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
What's included
15 videos7 readings1 assignment1 discussion prompt
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.
What's included
3 videos1 reading1 peer review
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
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SR
Reviewed on Aug 13, 2024
Great detailed information to assist the customer service rep!
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