Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

Top Instructor

Access provided by HKBU BAScT Individualised Major

1,923,313 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(188,931 reviews)

Beginner level
No prior experience required
3 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.8

(188,931 reviews)

Beginner level
No prior experience required
3 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

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Taught in English
Recently updated!

May 2025

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Advance your career with in-demand skills

  • Receive professional-level training from Google
  • Demonstrate your technical proficiency
  • Earn an employer-recognized certificate from Google
  • Prepare for an industry certification exam
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 6 course series

What you'll learn

Skills you'll gain

Category: Computer Hardware
Category: Hardware Troubleshooting
Category: Microsoft Windows
Category: Software Installation
Category: Computer Networking
Category: Technical Support
Category: System Software
Category: Technical Documentation
Category: Linux
Category: Customer Support
Category: Computer Literacy
Category: Technical Communication

What you'll learn

Skills you'll gain

Category: Network Protocols
Category: TCP/IP
Category: Network Model
Category: Network Routing
Category: Data Integrity
Category: Virtual Private Networks (VPN)
Category: Network Troubleshooting
Category: Computer Networking
Category: Wireless Networks
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Administration
Category: Network Security

What you'll learn

Skills you'll gain

Category: Windows PowerShell
Category: Virtualization
Category: Operating Systems
Category: Remote Access Systems
Category: File Management
Category: Microsoft Windows
Category: System Monitoring
Category: User Accounts
Category: Package and Software Management
Category: File Systems
Category: OS Process Management
Category: Linux Administration
Category: Operating System Administration
Category: Linux
Category: Technical Support and Services
Category: Systems Administration
Category: Command-Line Interface

What you'll learn

Skills you'll gain

Category: Dynamic Host Configuration Protocol (DHCP)
Category: Systems Administration
Category: Lightweight Directory Access Protocols
Category: Disaster Recovery
Category: Active Directory
Category: IT Infrastructure
Category: Linux Servers
Category: Windows Servers
Category: Technical Support and Services
Category: Data Storage
Category: Cloud Computing
Category: Network Administration
Category: Cloud Management
Category: Operating System Administration
Category: Server Administration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Encryption
Category: Firewall
Category: Malware Protection
Category: Network Security
Category: Cyber Attacks
Category: Authentications
Category: Hardening
Category: Cryptography
Category: Authorization (Computing)
Category: Cybersecurity
Category: Computer Security
Category: IT Security Architecture
Category: Data Security
Category: Threat Management
Category: Network Administration
Category: Security Awareness
Category: Security Controls
Category: Threat Detection
Category: Security Management
Category: Application Security

What you'll learn

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

Skills you'll gain

Category: Planning
Category: LLM Application
Category: Google Gemini
Category: Communication
Category: Professional Development
Category: Interviewing Skills
Category: Problem Solving
Category: Generative AI
Category: Prompt Engineering

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses13,727,699 learners

Offered by

Google

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¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.