Mastering Customer Success
Completed by Omar El Alami
April 27, 2026
14 hours (approximately)
Omar El Alami's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Business Metrics
- Category: Customer Service
- Category: Customer Relationship Building
- Category: Account Management
- Category: Account Strategy
- Category: Customer Relationship Management
- Category: Customer Relationship Management (CRM) Software
- Category: Product Knowledge
- Category: Stakeholder Engagement
- Category: Performance Metric
- Category: Customer Success Management
- Category: Customer Retention
