Mastering Customer Success
Completed by Omar El Alami
April 27, 2026
14 hours (approximately)
Omar El Alami's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Business
- Category: Business Metrics
- Category: Customer Relationship Building
- Category: Account Management
- Category: Performance Metric
- Category: Smart Goals
- Category: Crisis Management
- Category: Customer Relationship Management
- Category: Growth Strategies
- Category: Business Strategies
- Category: Customer Retention
- Category: Customer Engagement
