CVS Health
CVS Health Retail Customer Service Professional Certificate
CVS Health

CVS Health Retail Customer Service Professional Certificate

Launch your career in retail customer service. In this program, you'll learn important job-ready skills to excel in customer service. No prior experience needed.

Denielle Booth
Ricky La
Cory McLaren

Instructors: Denielle Booth

2,458 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.7

(48 reviews)

Beginner level

Recommended experience

2 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.7

(48 reviews)

Beginner level

Recommended experience

2 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Create positive interactions with customers and de-escalate conflict

  • Process retail transactions in real-world situations

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Professional Certificate - 4 course series

What you'll learn

Skills you'll gain

Category: Active Listening
Category: Communication
Category: Task Prioritization
Category: Time management
Interacting with Customers

Interacting with Customers

Course 221 hours

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication
Category: Time management
Category: De-escalation
Retail Customer Service

Retail Customer Service

Course 321 hours

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Social Media
Category: Time management
Category: Completing Retail Transactions

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication
Category: Resume Creation

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Denielle Booth
CVS Health
1 Course3,728 learners

Offered by

CVS Health

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Frequently asked questions

¹ Median salary and job opening data are sourced from United States Lightcast™ Job Postings Report. Data for job roles relevant to featured programs (3/1/2023 - 3/1/2024)