Results for "de-escalation"
University of California, Irvine
Skills you'll gain: Conflict Management, Negotiation, Mediation, Intercultural Competence, Cultural Diversity, De-escalation Techniques, Active Listening, Communication Strategies, Interpersonal Communications, Emotional Intelligence, Cultural Sensitivity, Case Studies, Problem Solving, Stakeholder Management, Cooperation, Teamwork, Verbal Communication Skills, Strategic Communication, Leadership, Communication
University of California, Irvine
Skills you'll gain: Negotiation, Conflict Management, Mediation, De-escalation Techniques, Interpersonal Communications, Emotional Intelligence, Communication Strategies, Problem Solving, Cooperation, Leadership, Verbal Communication Skills, Strategic Communication
Coursera
Skills you'll gain: Composure, Empathy & Emotional Intelligence, Non-Verbal Communication, Emotional Intelligence, De-escalation Techniques, Negotiation, Conflict Management, Price Negotiation, Analysis, Stress Management, Self-Awareness, Value Propositions, Analytical Skills, Adaptability
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professionalism, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Communication, Constructive Feedback, Empathy
LearnKartS
Skills you'll gain: Conflict Management, Emotional Intelligence, Mediation, Relationship Management, Teamwork, Negotiation, De-escalation Techniques, Collaboration, Leadership, Empathy, Leadership Development, Team Leadership, Organizational Leadership, Active Listening, Communication, Organizational Skills
What brings you to Coursera today?
Skills you'll gain: Mediation, Conflict Management, Team Building, Emotional Intelligence, Collaboration, Negotiation, Team Management, Empathy & Emotional Intelligence, De-escalation Techniques, Root Cause Analysis, Empathy, Discussion Facilitation, Communication, Constructive Feedback, Active Listening
Johns Hopkins University
Skills you'll gain: Triage, Crisis Intervention, Active Listening, Prioritization, Rapport Building, De-escalation Techniques, Emergency Response, Psychological Evaluations, Needs Assessment, Empathy, First Aid, Resilience, Mental and Behavioral Health, Psychiatric Assessments, Compassion, Mental Health, Stress Management, Patient Referral
Universidad de Palermo
Skills you'll gain: Negotiation, Conflict Management, Relationship Building, Interpersonal Communications, Communication, Empathy, Emotional Intelligence, Business Strategy, Active Listening, Self-Awareness
HubSpot Academy
Skills you'll gain: Sales Management, Sales Enablement, HubSpot CRM, Data Visualization, Prospecting and Qualification, Sales Presentations, Persona Development, Sales Process, Inside Sales, Sales Strategy, Lead Generation, Sales Development, Employee Onboarding, Service Level Agreement, Sales Pipelines, Sales Prospecting, Sales, Employee Coaching, Target Audience, Customer Success Management
Tecnológico de Monterrey
Skills you'll gain: Agile Project Management, Project Management Life Cycle, Negotiation, Team Management, Project Risk Management, Agile Methodology, Resource Allocation, Emotional Intelligence, Project Planning, Team Building, Leadership, Resource Management, Risk Analysis, Project Management Institute (PMI) Methodology, Project Management, Leadership and Management, Project Schedules, Project Scoping, Coordination, Sprint Planning
Chris Croft Training
Skills you'll gain: Emotional Intelligence, Game Theory, Overcoming Obstacles, Non-Verbal Communication, Personal Development, Business Communication
In summary, here are 10 of our most popular de-escalation courses
- Conflict Management: University of California, Irvine
- Conflict Resolution Skills: University of California, Irvine
- Control Emotions in Deals: Coursera
- Introduction to Customer Service: CVS Health
- Handling Difficult Conversations: Packt
- Conflict Management Strategies: LearnKartS
- Conflict Resolution & Mediation: Managing Workplace Harmony: Coursera
- Psychological First Aid: Johns Hopkins University
- Negociación y Resolución de Conflictos: Universidad de Palermo
- Representante de Ventas de HubSpot: HubSpot Academy
