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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • P

    Packt

    UX: Research Process

    Skills you'll gain: Information Architecture, User Experience Design, Persona (User Experience), Usability Testing, Interviewing Skills, Wireframing, Content Creation, Storytelling

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Personality Development & Self Growth

    Skills you'll gain: Tenacity, Persistence, Personal Attributes, Persona Development, Personal Development, Human Development, Self-Awareness, Case Studies, Resilience, Empathy & Emotional Intelligence, Overcoming Obstacles, Growth Mindedness, Lifelong Learning, Psychological Evaluations, Applied Behavior Analysis, Cognitive flexibility, Psychology, Social Sciences, Emotional Intelligence, Cultural Diversity

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9 reviews

    Beginner · Specialization · 1 - 3 Months

  • C

    Coursera

    How to Analyze Tweet Engagement with Twitter Analytics

    Skills you'll gain: Social Media Marketing, Social Media, Key Performance Indicators (KPIs), Social Media Content, Brand Awareness, Marketing Analytics, Social Media Campaigns, Digital Advertising, Customer Engagement, Advertising, Market Analysis, Performance Analysis, Analysis, Digital Marketing, Marketing Communications

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Packt

    Spring Boot Foundations

    Skills you'll gain: Spring Boot, Hibernate (Java), Web Applications, Application Development, Restful API, Application Frameworks, Bootstrap (Front-End Framework), Development Environment, Model View Controller, Java Platform Enterprise Edition (J2EE), Authentications, User Interface (UI), Databases

    4.7
    Rating, 4.7 out of 5 stars
    ·
    12 reviews

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    The Art of Doing Electronics for Everyone

    Skills you'll gain: Electronics, Electronic Components, Basic Electrical Systems, Electronic Hardware, Electronics Engineering, Electronic Systems, Electrical Engineering, Laboratory Experience, Hardware Troubleshooting, Engineering Design Process

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Washington

    Data Science at Scale - Capstone Project

    Skills you'll gain: Feature Engineering, Model Evaluation, Data Analysis, Predictive Modeling, Data Wrangling, Statistical Modeling, Statistics, Data Science, Data Preprocessing, Predictive Analytics, Data Integration, Data Collection, Applied Machine Learning, R Programming, Research, Data Validation, Python Programming

    3.8
    Rating, 3.8 out of 5 stars
    ·
    25 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    Foundational Banking and Financial Services Skills in India

    Skills you'll gain: Banking, Commercial Banking, Compliance Management, Governance Risk Management and Compliance, Investment Banking, Financial Services, Bank Regulations, Retail Banking, Operational Efficiency, Financial Systems, Risk Management, Operational Analysis, FinTech, Front Office, Business Operations

    4.3
    Rating, 4.3 out of 5 stars
    ·
    15 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    The Power of Object-Oriented Programming

    Skills you'll gain: Object Oriented Programming (OOP), Object Oriented Design, Computer Programming, Program Development, Python Programming, Debugging

    4
    Rating, 4 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Crear una presentación empresarial con Microsoft Powerpoint

    Skills you'll gain: Sales Presentation, Presentations, Sales Presentations, Product Demonstration, Microsoft PowerPoint, Customer Analysis, Competitive Analysis, Business Strategy, Business Communication, Team Oriented

    4.8
    Rating, 4.8 out of 5 stars
    ·
    36 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    Introduction to AI for marketing professionals

    Skills you'll gain: Generative AI, Responsible AI, Risk Management, AI Enablement, Marketing, Marketing Automation, Artificial Intelligence, Content Creation, Digital Transformation

    3.8
    Rating, 3.8 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    How to Draw: A Beginner’s Guide Pt 2 – Form & Structure

    Skills you'll gain: Growth Mindedness, Lifelong Learning, Goal Setting, Personal Development

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Virginia

    Mercadeo analítico

    Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Data-Driven Decision-Making, Marketing Strategies, Brand Management, Marketing, Regression Analysis, Analytics, Customer Retention, Consumer Behaviour, Return On Investment, Statistical Analysis, A/B Testing

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • UX: Research Process: Packt
  • Personality Development & Self Growth: EDUCBA
  • How to Analyze Tweet Engagement with Twitter Analytics: Coursera
  • Spring Boot Foundations: Packt
  • The Art of Doing Electronics for Everyone: Packt
  • Data Science at Scale - Capstone Project: University of Washington
  • Foundational Banking and Financial Services Skills in India: Coursera
  • The Power of Object-Oriented Programming: University of Michigan
  • Crear una presentación empresarial con Microsoft Powerpoint: Coursera
  • Introduction to AI for marketing professionals: AI Business School

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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