• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    Università di Napoli Federico II

    Introduzione alla Data Visualization con Tableau

    Skills you'll gain: Tableau Software, Data Visualization Software, Interactive Data Visualization, Business Intelligence, Data Presentation, Data Integration, Data Access, Data Analysis, Data Manipulation, Time Series Analysis and Forecasting

    4.6
    Rating, 4.6 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Dashboards in Qlik Sense: Decision-Support Dashboards

    Skills you'll gain: Interactive Data Visualization, Exploratory Data Analysis, Dashboard, Data Visualization Software, Data Integration, Heat Maps, Spatial Data Analysis, Data-Driven Decision-Making, Decision Support Systems, Business Intelligence Software, Geospatial Information and Technology, Data Mapping

    Beginner · Guided Project · Less Than 2 Hours

  • P

    Packt

    C++ 20 Mastery - Pure and Unfiltered

    Skills you'll gain: C++ (Programming Language), Maintainability, Software Design Patterns, Programming Principles, Algorithms, Data Structures, Performance Tuning, Debugging

    Advanced · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Simplilearn

    Requirement Gathering and Analysis with GenAI Training

    Skills you'll gain: Requirements Analysis, Generative AI, Prompt Engineering, Software Design Documents, Requirements Elicitation, Workflow Management, User Story, Prioritization, Hugging Face, Customer Insights, Language Interpretation, Translation, and Studies

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Blender 3D for Beginners: Learn to Model a Balloon Dog

    Skills you'll gain: 3D Modeling, Computer Graphics, Visualization (Computer Graphics), Computer Graphic Techniques, Creativity

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Data Analysis with Minitab: Analyze & Apply

    Skills you'll gain: Minitab, Data Analysis, Statistical Hypothesis Testing, Regression Analysis, Descriptive Statistics, Statistical Analysis, Predictive Modeling, Statistical Modeling, Data-Driven Decision-Making, Exploratory Data Analysis, Statistical Methods, Statistical Inference

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    E

    Edureka

    Introduction to Amazon Elastic Container Service

    Skills you'll gain: Containerization, Docker (Software), Application Deployment, Amazon Elastic Compute Cloud, Amazon Web Services, Application Lifecycle Management, Amazon CloudWatch, Devops Tools, Microservices, Continuous Monitoring, System Monitoring, AWS Identity and Access Management (IAM), Scalability

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Certified Kubernetes Application Developer (CKAD): Unit 1

    Skills you'll gain: Kubernetes, Containerization, Docker (Software), Cloud-Native Computing, Development Environment, Application Deployment, Software Development

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Master ChatGPT & OpenAI APIs – Build AI Tools in Python

    Skills you'll gain: Prompt Engineering, OpenAI API, LangChain, ChatGPT, Prompt Patterns, Generative AI, LLM Application, Large Language Modeling, Application Programming Interface (API), Application Development

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Unreal Engine Blueprints – Visual Scripting for Games

    Skills you'll gain: Unreal Engine, User Interface (UI), Data Persistence, Game Design, Video Game Development, Performance Tuning, Interactive Design, User Interface (UI) Design, Human Machine Interfaces, Animation and Game Design, Scripting, Performance Testing, System Testing, Programming Principles, No-Code Development, Virtual Environment, Development Testing, Artificial Intelligence, Object Oriented Design, Animations

    4.6
    Rating, 4.6 out of 5 stars
    ·
    13 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    G

    Google Cloud

    AppSheet Administration

    Skills you'll gain: Data Integration, Administration, Enterprise Application Management, Governance, Team Management, No-Code Development, User Provisioning, Data Sharing, Management Reporting, Role-Based Access Control (RBAC), Systems Integration, Strategic Planning

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Python for Data Visualization and Analysis

    Skills you'll gain: Data Storytelling, Data Visualization, Matplotlib, Plotly, Scientific Visualization, Seaborn, Exploratory Data Analysis

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer journey

customer journey mapping
customer journey map
customer journey analytics
genai for customer journey mapping
1…220221222…294

In summary, here are 10 of our most popular customer journey courses

  • Introduzione alla Data Visualization con Tableau: Università di Napoli Federico II
  • Dashboards in Qlik Sense: Decision-Support Dashboards: Coursera
  • C++ 20 Mastery - Pure and Unfiltered: Packt
  • Requirement Gathering and Analysis with GenAI Training: Simplilearn
  • Blender 3D for Beginners: Learn to Model a Balloon Dog: Skillshare
  • Data Analysis with Minitab: Analyze & Apply: EDUCBA
  • Introduction to Amazon Elastic Container Service: Edureka
  • Certified Kubernetes Application Developer (CKAD): Unit 1: Pearson
  • Master ChatGPT & OpenAI APIs – Build AI Tools in Python: Packt
  • Unreal Engine Blueprints – Visual Scripting for Games: EDUCBA

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok