Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Hardware Design, Electronics, Embedded Software, Electronic Components, Internet Of Things, Communication Systems, Embedded Systems, Debugging, Automation Engineering, Remote Access Systems, Python Programming, Application Development
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Facebook, Social Media, Social Media Marketing, Social Media Campaigns, Marketing Budgets, Advertising Campaigns, Social Media Content, Social Media Strategy, Digital Advertising, Marketing, Customer Engagement
Intermediate · Guided Project · Less Than 2 Hours

Board Infinity
Skills you'll gain: Blockchain, Cryptography, Encryption, Key Management, Cryptographic Protocols, Data Security, Security Strategy, Information Privacy, Emerging Technologies, Performance Tuning, Algorithms, Scalability
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Active Listening, Interpersonal Communications, Constructive Feedback, Empathy, Diversity and Inclusion, Conflict Management, Communication, Emotional Intelligence, Teamwork, Expectation Management, Collaboration, Performance Review, Relationship Building
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Constructive Feedback, Sales Presentation, Client Services, Rapport Building, Video Editing, Active Listening, Customer Relationship Building, Expectation Management, Relationship Management, Video Production, Professional Networking, Organizational Skills
Mixed · Course · 1 - 4 Weeks

Khalifa University
Skills you'll gain: Feature Engineering, Responsible AI, Data Preprocessing, Strategic Decision-Making, Business Leadership, Data-Driven Decision-Making, Data Ethics, Business Analytics, Natural Language Processing, Large Language Modeling, Artificial Intelligence, Predictive Analytics, Advanced Analytics, Data Governance, Systems Integration, Business Ethics, Workflow Management, Applied Machine Learning, Reinforcement Learning, Machine Learning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Ansible, IT Automation, Automation, Linux Servers, Infrastructure as Code (IaC), Windows Servers, Command-Line Interface, YAML, Configuration Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Customer Analysis, Target Audience, Social Media, Social Media Marketing, Business Marketing, Social Media Management, Marketing Strategies, Content Creation, Drive Engagement, Business Planning
Beginner · Guided Project · Less Than 2 Hours

Rutgers the State University of New Jersey
Skills you'll gain: Supply Chain Planning, Strategic Sourcing, Supply Chain Management, Demand Planning, Customer Demand Planning, Supplier Relationship Management, Operations Management, Procurement, Logistics, Presentations, Inventory Management System, Purchasing, Customer Relationship Building, Operational Efficiency, Forecasting
Mixed · Course · 1 - 3 Months
Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Microsoft Power Platform, Dashboard, Data Modeling, Business Intelligence, Microsoft Excel, Microsoft Copilot, Data Integration, Interactive Data Visualization, Data-Driven Decision-Making, Performance Reporting, Data Transformation, Data Cleansing, ChatGPT
Intermediate · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Global Marketing, Consumer Behaviour, Marketing Management, Marketing, Target Market, Cultural Sensitivity, Brand Management, Marketing Strategies, Innovation, Cultural Diversity, Demography
Beginner · Course · 1 - 4 Weeks

Skillshare
Skills you'll gain: Typography, Graphic Design, Layout Design, Visual Design, Design Elements And Principles, Design Strategies
Beginner · Course · 1 - 4 Weeks