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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • P

    Packt

    Raspberry Pi and Arduino — Go to the Next Level

    Skills you'll gain: Hardware Design, Electronics, Embedded Software, Electronic Components, Internet Of Things, Communication Systems, Embedded Systems, Debugging, Automation Engineering, Remote Access Systems, Python Programming, Application Development

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Zielsetzung für eine Facebook Werbekampagne

    Skills you'll gain: Facebook, Social Media, Social Media Marketing, Social Media Campaigns, Marketing Budgets, Advertising Campaigns, Social Media Content, Social Media Strategy, Digital Advertising, Marketing, Customer Engagement

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Deep Dive into Cryptography

    Skills you'll gain: Blockchain, Cryptography, Encryption, Key Management, Cryptographic Protocols, Data Security, Security Strategy, Information Privacy, Emerging Technologies, Performance Tuning, Algorithms, Scalability

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Alignor

    Giving and Receiving Feedback in a Diverse Environment

    Skills you'll gain: Active Listening, Interpersonal Communications, Constructive Feedback, Empathy, Diversity and Inclusion, Conflict Management, Communication, Emotional Intelligence, Teamwork, Expectation Management, Collaboration, Performance Review, Relationship Building

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Freelance Video Editing: Build Strong Client Relationships

    Skills you'll gain: Constructive Feedback, Sales Presentation, Client Services, Rapport Building, Video Editing, Active Listening, Customer Relationship Building, Expectation Management, Relationship Management, Video Production, Professional Networking, Organizational Skills

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    K

    Khalifa University

    AI for Executives: AI for Business Decision Making

    Skills you'll gain: Feature Engineering, Responsible AI, Data Preprocessing, Strategic Decision-Making, Business Leadership, Data-Driven Decision-Making, Data Ethics, Business Analytics, Natural Language Processing, Large Language Modeling, Artificial Intelligence, Predictive Analytics, Advanced Analytics, Data Governance, Systems Integration, Business Ethics, Workflow Management, Applied Machine Learning, Reinforcement Learning, Machine Learning

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Ansible From Basics to Guru: Unit 1

    Skills you'll gain: Ansible, IT Automation, Automation, Linux Servers, Infrastructure as Code (IaC), Windows Servers, Command-Line Interface, YAML, Configuration Management

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    التسويق العضوي: استفد من مجموعات الفيسبوك للشركات الصغيرة

    Skills you'll gain: Facebook, Customer Analysis, Target Audience, Social Media, Social Media Marketing, Business Marketing, Social Media Management, Marketing Strategies, Content Creation, Drive Engagement, Business Planning

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    R

    Rutgers the State University of New Jersey

    공급망 관리 전략 세우기

    Skills you'll gain: Supply Chain Planning, Strategic Sourcing, Supply Chain Management, Demand Planning, Customer Demand Planning, Supplier Relationship Management, Operations Management, Procurement, Logistics, Presentations, Inventory Management System, Purchasing, Customer Relationship Building, Operational Efficiency, Forecasting

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    Microsoft Copilot for Power BI: AI-Powered Report Insights

    Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Microsoft Power Platform, Dashboard, Data Modeling, Business Intelligence, Microsoft Excel, Microsoft Copilot, Data Integration, Interactive Data Visualization, Data-Driven Decision-Making, Performance Reporting, Data Transformation, Data Cleansing, ChatGPT

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Cultura e Consumo no Marketing Digital

    Skills you'll gain: Global Marketing, Consumer Behaviour, Marketing Management, Marketing, Target Market, Cultural Sensitivity, Brand Management, Marketing Strategies, Innovation, Cultural Diversity, Demography

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Skillshare

    Graphic Design Theory - Hierarchy

    Skills you'll gain: Typography, Graphic Design, Layout Design, Visual Design, Design Elements And Principles, Design Strategies

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Raspberry Pi and Arduino — Go to the Next Level: Packt
  • Zielsetzung für eine Facebook Werbekampagne: Coursera
  • Deep Dive into Cryptography: Board Infinity
  • Giving and Receiving Feedback in a Diverse Environment: Alignor
  • Freelance Video Editing: Build Strong Client Relationships: Skillshare
  • AI for Executives: AI for Business Decision Making: Khalifa University
  • Ansible From Basics to Guru: Unit 1: Pearson
  • التسويق العضوي: استفد من مجموعات الفيسبوك للشركات الصغيرة: Coursera
  • 공급망 관리 전략 세우기: Rutgers the State University of New Jersey
  • Microsoft Copilot for Power BI: AI-Powered Report Insights: Coursera

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Market (economics) (28)
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Social Media Marketing (9)
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