Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Coursera
Skills you'll gain: Business Intelligence, Power BI, Financial Reporting, Business Reporting, Data Presentation, Data Visualization Software, Dashboard, Microsoft Excel, Interactive Data Visualization, Data Cleansing, Data Import/Export, Data Sharing, Data Validation
Intermediate · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Sales Management, Team Leadership, Sales Training, Virtual Teams, Team Management, Sales Enablement, Team Motivation, Sales, Team Performance Management, Sales Pipelines, Sales Process, Innovation, Overcoming Objections, Conflict Management, Performance Analysis, Employee Onboarding, Drive Engagement, Employee Retention, Customer Engagement, Recognizing Others
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Agile Methodology, Agile Project Management, Scrum (Software Development), Sprint Retrospectives, Meeting Facilitation, Team Management, Sprint Planning, Team Building, Team Leadership, User Story
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: OAuth, Salesforce Development, Authentications, Salesforce, Cloud Deployment, Cloud-Based Integration, Systems Integration, Application Programming Interface (API), Application Deployment, Data Integration, API Design, Data Mapping, Restful API, Application Performance Management, System Monitoring, Data Transformation, Secure Coding, Event Monitoring, Security Controls, Real Time Data
Advanced · Course · 1 - 4 Weeks

Macquarie University
Skills you'll gain: Value Propositions, Entrepreneurship, Social Impact, Target Audience, Customer Insights, Data-Driven Decision-Making, Strategic Partnership, Business Development, Presentations, Business Modeling, Relationship Building, New Product Development, Negotiation, Due Diligence, Fundraising, Financial Statements
Beginner · Course · 1 - 3 Months

Skills you'll gain: Communication Planning, Project Management, Stakeholder Management, Performance Metric, Project Management Life Cycle, Process Improvement
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Cloud Management, Innovation, Digital Transformation, Google Cloud Platform, Cloud Security, Distributed Denial-Of-Service (DDoS) Attacks, Google Workspace, Data Processing, Cloud Computing, Cloud Solutions, Cloud Services, Business Intelligence, AI Enablement, Capacity Management, Artificial Intelligence, Business Analytics, Cloud Infrastructure, DevOps, Business Transformation, Data Security
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: LangChain, LLM Application, Prompt Engineering, Model Deployment, Large Language Modeling, OpenAI API, Application Programming Interface (API), Application Deployment, Retrieval-Augmented Generation, LangGraph, OpenAI, Containerization, CI/CD, Continuous Deployment, Postman API Platform, Artificial Intelligence, Continuous Integration, Amazon Web Services, Authentications, Performance Analysis
Advanced · Course · 1 - 4 Weeks

SkillsBooster Academy
Skills you'll gain: Generative AI, AI Product Strategy, Brand Strategy, Content Creation, Business Communication, Storytelling, Media Production, Brand Awareness, Social Media Content, Digital Design, Business Ethics, Marketing Communications, Creative Thinking, Influencing, Business Transformation, Entrepreneurship, Creative Problem-Solving, Media and Communications, Customer Engagement, Digital Marketing
Beginner · Course · 1 - 3 Months
Scrum Alliance
Skills you'll gain: AI Product Strategy, Product Planning, Brainstorming, Product Strategy, Generative AI, Strategic Decision-Making, Customer Insights, Market Analysis, Data-Driven Decision-Making, Market Research, Forecasting, Data Analysis
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Consultative Selling, Sales Prospecting, Personal Development, Sales Operations, Sales Management, Sales Training, Communication, User Research, Mentorship, Negotiation, Persona Development, Process Optimization, B2B Sales, Interpersonal Communications, Customer Analysis, Employee Coaching, Forecasting, Self-Awareness, Customer Relationship Management (CRM) Software, Account Management
Beginner · Specialization · 1 - 3 Months

Coursera
Skills you'll gain: Google Analytics, Web Analytics, Marketing Effectiveness, Marketing Analytics, Content Performance Analysis, Web Analytics and SEO, Looker (Software), Google Ads, Data Visualization, Data Visualization Software, Marketing Automation, Customer Insights, Campaign Management, Data-Driven Decision-Making, Business Reporting, Performance Reporting, Trend Analysis, Data Validation, Statistical Analysis, Key Performance Indicators (KPIs)
Intermediate · Specialization · 3 - 6 Months