Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Google Cloud
Skills you'll gain: Google Gemini, Retrieval-Augmented Generation, Generative AI, AI Enablement, Enterprise Security, Agentic systems, Tool Calling, Artificial Intelligence, Customer experience improvement, LLM Application, Strategic Planning, Decision Making, Organizational Strategy, Cloud Infrastructure, Cloud Computing, Cloud Platforms, Innovation, MLOps (Machine Learning Operations), Collaboration
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Test Case, Test Automation, Test Data, Functional Testing, Test Execution Engine, CI/CD, System Testing, Software Testing, No-Code Development, Debugging
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Power BI, Data Modeling, Data Analysis Expressions (DAX), Data Transformation, Data Manipulation, Data Processing, Big Data, Interactive Data Visualization, Business Intelligence, Data Visualization Software, Data Integration, Time Series Analysis and Forecasting
Intermediate · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Lead Generation, Search Engine Optimization, Customer Acquisition Management, Account Strategy, Keyword Research, Outbound Calls, Sales Prospecting, Upselling, Web Analytics and SEO, B2B Sales, Sales Strategy, Marketing, Marketing Strategies, Content Marketing, Target Market, Content Creation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Large Language Modeling, MLOps (Machine Learning Operations), Artificial Intelligence, Cloud Computing, Model Deployment, Cloud Infrastructure, AI Orchestration, Infrastructure Architecture, Data Infrastructure, Devops Tools, IT Infrastructure, Information Technology Operations, Deep Learning, Network Infrastructure, Hardware Architecture, Machine Learning, Data Centers, Computer Architecture
Beginner · Course · 1 - 4 Weeks

Packt
Skills you'll gain: Strategic Thinking, Leadership, Organizational Strategy, Creative Thinking, Collaboration, Business Research, AI Enablement, Data-Driven Decision-Making
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Financial Trading, Corporate Finance, Credit Risk
Beginner · Course · 1 - 3 Months

Skills you'll gain: Agile Methodology, User Feedback, No-Code Development, Collaborative Software, Application Development, User Acceptance Testing (UAT), Customer experience improvement, Software Development, Prototyping, Empowerment, Constructive Feedback, Development Testing, Continuous Improvement Process, Stakeholder Engagement, Cross-Functional Collaboration, Prioritization, User Interface (UI), Business Logic
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Scrum (Software Development), Team Building, Team Management, Backlogs, Agile Project Management, Agile Methodology, Sprint Retrospectives, Team Leadership, Sprint Planning, User Story, Cross-Functional Collaboration, Case Studies, Project Management, Resilience
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cost Accounting, Management Accounting, Variance Analysis, Cost Benefit Analysis, Profit and Loss (P&L) Management, Operating Cost, Specialized Accounting, Cost Estimation, Accounting, Inventory Accounting, Business Planning, Performance Measurement, Financial Analysis, Accounting Records, Analysis, Operational Analysis, Financial Statement Analysis, Resource Allocation, Cost Management, Performance Analysis
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Test Automation, Test Data, Test Tools, Maintainability, Test Case, Business Process Automation, Test Execution Engine, Enterprise Application Management, Automation, Case Studies, Business Reporting, User Acceptance Testing (UAT), No-Code Development, Business Process, SAP Applications, Process Validation, Scalability
Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Medical Equipment, Desktop Support, System Support, End User Training and Support, Health Care, Patient Communication, Technical Support, Customer Support
Beginner · Specialization · 3 - 6 Months