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Results for "customer service and communication"
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Communication, Time Management
Status: NewStatus: Free TrialCoursera Instructor Network
Skills you'll gain: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Non-Verbal Communication, Business Communication, Business Writing, Contract Negotiation, Influencing, Social Skills, Empathy, Communication, Communication Planning, Customer Engagement, Interpersonal Communications, Communication Strategies, Leadership and Management, Leadership Development
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Internal Communications, Corporate Communications, Media Relations, Storytelling, Strategic Communication, Employee Engagement, Target Audience, Diversity Equity and Inclusion Initiatives, Public Relations, Crisis Management, Drive Engagement, Social Media, Social Media Management, Interpersonal Communications, Business Communication, Stakeholder Communications, Telecommuting, Customer Communications Management, Employee Retention, Diversity and Inclusion
Status: NewStatus: Free TrialStarweaver
Skills you'll gain: Data Storytelling, Active Listening, Business Writing, Concision, Sales Presentations, Sales Strategy, Non-Verbal Communication, Writing, Persuasive Communication, Customer Relationship Management (CRM) Software, Storytelling, Empathy, Sales, Technical Writing, Business Communication, Rapport Building, Technical Communication, Communication, Communication Strategies, Marketing Communications
Status: Free TrialUniversity of Colorado Boulder
Skills you'll gain: Business Writing, Conflict Management, Teamwork, Constructive Feedback, Team Building, Decision Making, Cooperation, Collaboration, Business Communication, Diversity Awareness, Recognizing Others, Mediation, Writing, Organizational Skills, Interpersonal Communications, Team Motivation, Tactfulness, Performance Management, Staff Management, Grammar
What brings you to Coursera today?
Status: Free TrialCVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication
Status: NewStatus: Free TrialSkills you'll gain: Data Storytelling, Active Listening, Business Writing, Concision, Sales Presentations, Sales Strategy, Non-Verbal Communication, Writing, Persuasive Communication, Customer Relationship Management (CRM) Software, Empathy, Sales, Technical Writing, Business Communication, Rapport Building, Storytelling, Verbal Communication Skills, Communication, Communication Strategies, Marketing Communications
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media
Status: NewStatus: PreviewSkills you'll gain: Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Call Center Experience, Customer Service, Customer Insights, Automation, Business Process Automation, Artificial Intelligence, Operational Efficiency, Natural Language Processing, Data Security
Status: Free TrialIESE Business School
Skills you'll gain: Persuasive Communication, Media Relations, Public Speaking, Oral Expression, Verbal Communication Skills, Corporate Communications, Communication, Storytelling, Sales Presentations, Influencing, Crisis Management, Journalism, Business Communication, Leadership, Presentations, Public Relations, Strategic Communication, Trustworthiness, Interviewing Skills, Media Strategy
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Conflict Management, Communication, Time Management
In summary, here are 10 of our most popular customer service and communication courses
- Introduction to Customer Service: CVS Health
- CVS Health Call Center Customer Service: CVS Health
- Business Communication for the Modern Workplace: Coursera Instructor Network
- Corporate Communications: University of California, Irvine
- Global Business Communication: Starweaver
- Business Communication: University of Colorado Boulder
- Call Center Customer Service: CVS Health
- Executive Communication & Data Leadership: Starweaver
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Generative AI in Customer Service Operations Training: Simplilearn
