Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "customer service and communication"
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Communication, Time Management
Status: NewStatus: Free TrialCoursera Instructor Network
Skills you'll gain: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Non-Verbal Communication, Business Communication, Business Writing, Contract Negotiation, Influencing, Social Skills, Empathy, Communication, Communication Planning, Customer Engagement, Interpersonal Communications, Communication Strategies, Leadership and Management, Leadership Development
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Internal Communications, Corporate Communications, Media Relations, Storytelling, Strategic Communication, Employee Engagement, Target Audience, Diversity Equity and Inclusion Initiatives, Public Relations, Crisis Management, Drive Engagement, Social Media, Interpersonal Communications, Social Media Management, Business Communication, Stakeholder Communications, Telecommuting, Customer Communications Management, Employee Retention, Diversity and Inclusion
Status: Free TrialCVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication
Knowledge Accelerators
Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management
What brings you to Coursera today?
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media
Status: NewStatus: Free TrialStarweaver
Skills you'll gain: Data Storytelling, Active Listening, Business Writing, Concision, Sales Presentations, Sales Strategy, Non-Verbal Communication, Writing, Persuasive Communication, Customer Relationship Management (CRM) Software, Storytelling, Empathy, Sales, Technical Writing, Business Communication, Rapport Building, Technical Communication, Communication, Communication Strategies, Marketing Communications
Status: NewStatus: Free TrialSkills you'll gain: Data Storytelling, Active Listening, Business Writing, Concision, Sales Presentations, Sales Strategy, Non-Verbal Communication, Writing, Persuasive Communication, Customer Relationship Management (CRM) Software, Empathy, Sales, Technical Writing, Business Communication, Rapport Building, Storytelling, Verbal Communication Skills, Communication, Communication Strategies, Marketing Communications
Status: NewStatus: PreviewSkills you'll gain: Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Call Center Experience, Customer Service, Customer Insights, Automation, Business Process Automation, Artificial Intelligence, Operational Efficiency, Natural Language Processing, Data Security
Status: PreviewPeking University
Skills you'll gain: Non-Verbal Communication, Communication, Business Communication, Team Management, Interviewing Skills, Negotiation, Corporate Communications, Public Speaking, Intercultural Competence, Conflict Management, Industrial and Organizational Psychology, Cultural Sensitivity
Status: Free TrialNational University of Singapore
Skills you'll gain: Presentations, Survey Creation, Persuasive Communication, Trustworthiness, Cultural Diversity, Intercultural Competence, Verbal Communication Skills, Meeting Facilitation, Interpersonal Communications, Business Writing, Business Communication, Communication Strategies, Public Speaking, Organizational Structure, Communication, Professional Development, Stakeholder Communications, Business Correspondence, Writing, Peer Review
In summary, here are 10 of our most popular customer service and communication courses
- Introduction to Customer Service: CVS Health
- CVS Health Call Center Customer Service: CVS Health
- Business Communication for the Modern Workplace: Coursera Instructor Network
- Corporate Communications: University of California, Irvine
- Call Center Customer Service: CVS Health
- Customer Service Fundamentals: Knowledge Accelerators
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Global Business Communication: Starweaver
- Executive Communication & Data Leadership: Starweaver
- Generative AI in Customer Service Operations Training: Simplilearn
