Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Skills you'll gain: Overcoming Objections, Closing (Sales), Value Propositions, Selling Techniques, Sales Presentation, Technical Sales, Inside Sales, Sales Strategy, Sales Process, Sales, Business Communication, Outside Sales, Customer Service
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Agile Methodology, Sprint Retrospectives, Agile Project Management, Sprint Planning, Agile Software Development, User Story, Knowledge Transfer
Advanced · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Non-Verbal Communication, Interpersonal Communications, Technical Communication, Verbal Communication Skills, Target Audience, Strategic Communication, Communication, Business Communication, Persuasive Communication, Professional Development, Leadership, Influencing, Organizational Leadership, Active Listening, Culture, Overcoming Obstacles
Intermediate · Course · 1 - 3 Months

Institut Mines-Télécom
Skills you'll gain: Internet Of Things, Wireless Networks, General Networking, Network Routing, Local Area Networks, Network Architecture, Network Protocols, Network Performance Management, Computer Networking, Communication Systems
Intermediate · Course · 1 - 3 Months

University of Pennsylvania
Skills you'll gain: Discussion Facilitation, Classroom Management, Teaching, Lesson Planning, Goal Setting, Student Engagement, Instructional Strategies, Communication Strategies, Collaboration
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Education Software and Technology, Collaborative Software
Beginner · Guided Project · Less Than 2 Hours

Tufts University
Skills you'll gain: Statistical Hypothesis Testing, Statistical Inference, Microsoft Excel, Quantitative Research, Probability & Statistics, Statistical Analysis, Analytical Skills, Statistics, Business Analytics, Python Programming, Technical Communication
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Information Privacy, General Data Protection Regulation (GDPR), Personally Identifiable Information, Data Security, Data Governance, Data Ethics, Data Loss Prevention, Security Controls, Regulatory Compliance, Compliance Management, Compliance Training, Data Integrity, Security Strategy, Regulatory Requirements, Incident Response
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Power Automate/Flow, Microsoft Power Platform, Workflow Management, Process Analysis, Microsoft Copilot, Microsoft Azure, Robotic Process Automation, Business Process Automation, Process Optimization, Automation, Application Lifecycle Management, Business Process, Cloud-Based Integration, Document Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Incident Response, Cyber Threat Hunting, Computer Security Incident Management, Cyber Threat Intelligence, Threat Detection, Threat Management, Security Management, Cybersecurity, Continuous Monitoring, Scenario Testing, Network Security, Technical Communication
Advanced · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Predictive Modeling, Natural Language Processing, Social Media, Text Mining, Cloud Computing, Unstructured Data, Big Data, Analytics, Data Analysis, Geospatial Information and Technology, Machine Learning Methods, Business Intelligence, Internet Of Things, Deep Learning
Intermediate · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Systems Thinking, Surveys, Innovation, Simulations, Forecasting, Contingency Planning, Strategic Thinking, Process Flow Diagrams, Project Design, Systems Analysis, Corporate Strategy, Strategic Decision-Making, Business Planning, Complex Problem Solving, Business Strategy, Organizational Strategy, Analysis, Verbal Communication Skills, Business Risk Management, Risk Management
Intermediate · Specialization · 3 - 6 Months