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  • Customer Insights

Customer Insights Courses

Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.


Popular Customer Insights Courses and Certifications


  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - Bahasa Indonesia

    Skills you'll gain: Product Support, Help Desk Support, Cloud Management, Technical Support, Service Level, Technical Communication, Cloud Services, Issue Tracking, Data Loss Prevention

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    Starweaver

    Customer Service Essentials: 20 Skills for Happy Clients

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    Practical AI and prompting for customer care professionals

    Skills you'll gain: Prompt Engineering, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, Training Programs, Personalized Service, Customer Service, Customer experience improvement, Customer Support, Ideation, Business Transformation, Innovation

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    From Data to Insights with Google Cloud 日本語版

    Skills you'll gain: Data Access, Google Cloud Platform, Applied Machine Learning, Dashboard, SQL, Data Import/Export, Big Data, Data Cleansing, Machine Learning, Data Transformation, Data Visualization Software, Data Management, Cloud Infrastructure, Exploratory Data Analysis, Database Architecture and Administration, Artificial Intelligence and Machine Learning (AI/ML), Data Analysis, Predictive Modeling, Query Languages, Data Architecture

    4.5
    Rating, 4.5 out of 5 stars
    ·
    13 reviews

    Beginner · Specialization · 3 - 6 Months

  • C

    Coursera

    Customer Service with Python: Build a Chatbot using ChatGPT

    Skills you'll gain: ChatGPT, LLM Application, Prompt Engineering, OpenAI, Customer Service, Customer Inquiries, Application Programming Interface (API), User Flows, Test Case, Python Programming, Development Environment, Debugging

    4.2
    Rating, 4.2 out of 5 stars
    ·
    26 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    AI agents and creator tools for customer care professionals

    Skills you'll gain: Agentic systems, Generative AI Agents, Productivity, Workflow Management, No-Code Development, LLM Application, Artificial Intelligence, Generative AI, AI Product Strategy, ChatGPT, Customer Service, Business Process Automation, Digital Transformation, Prompt Engineering, Automation, Application Development, Operational Efficiency, Responsible AI, Innovation, Risk Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    PyMongo Case Study - Aggregating Customer Data of a Bank

    Skills you'll gain: Data Transformation, Customer Analysis, Data Analysis, Customer Data Management, MongoDB, Data Processing, Data Validation, Financial Data, Data Import/Export, Data Pipelines, Data Integration, Development Environment

    4.7
    Rating, 4.7 out of 5 stars
    ·
    27 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Generative AI with Vertex AI: Build a customer chatbot

    Skills you'll gain: Cloud API, Google Cloud Platform, Application Programming Interface (API), LLM Application, Generative AI, Natural Language Processing, Data Processing, Jupyter, Python Programming

    4.1
    Rating, 4.1 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 繁體中文

    Skills you'll gain: Record Keeping, Google Cloud Platform, Product Support, Service Level, Personally Identifiable Information, Technical Support, Issue Tracking, Identity and Access Management, Problem Management, Technical Communication

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide

    Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation

    Beginner · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 简体中文

    Skills you'll gain: Technical Support, Google Cloud Platform, Technical Communication, Identity and Access Management, Cloud Services, Service Level, Personally Identifiable Information, Issue Tracking, Data Cleansing

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 日本語版

    Skills you'll gain: Product Support, Service Level, Cloud Management, Google Cloud Platform, Technical Support and Services, Technical Support, Issue Tracking, Technical Communication, Incident Management, Data Management, Personally Identifiable Information

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer insights courses

  • Google Cloud Customer Care Fundamentals - Bahasa Indonesia: Google Cloud
  • Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
  • Practical AI and prompting for customer care professionals: AI Business School
  • From Data to Insights with Google Cloud 日本語版: Google Cloud
  • Customer Service with Python: Build a Chatbot using ChatGPT: Coursera
  • AI agents and creator tools for customer care professionals: AI Business School
  • PyMongo Case Study - Aggregating Customer Data of a Bank: EDUCBA
  • Generative AI with Vertex AI: Build a customer chatbot: Coursera
  • Google Cloud Customer Care Fundamentals - 繁體中文: Google Cloud
  • Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide: Coursera

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