By the end of this project, you will discover how to create a basic Customer Satisfaction survey in Qualtrics. This type of study will help your business more accurately understand how customers in various segments feel about your business or a particular product or service.
Create a Customer Satisfaction Survey in Qualtrics
Create a Customer Satisfaction Survey in Qualtrics
Instructor: Kristin Walker
2,011 already enrolled
Included with 
Learn, practice, and apply job-ready skills with expert guidance
4.7
(13 reviews)
Beginner level
Recommended experience
2 Hours
Learn at your own pace
Hands-on learning
What you'll learn
Develop a Deeper Understanding of the Importance of Studying Customer Satisfaction.
Create and Edit a Customer Satisfaction Survey Template in Qualtrics.
Finalize and Be Ready to Distribute the Customer Satisfaction Survey.
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
See how employees at top companies are mastering in-demand skills
Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
- Build confidence using the latest tools and technologies
About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Understand the advantage of Customer Satisfaction surveys and create a free Qualtrics account.
Choose a survey template and navigate the landing page.
Format the Customer Satisfaction survey.
Draft survey questions/answer choices and personalize the template to fit company objectives.
Survey finalization and distribution.
Recommended experience
No background necessary.
3 project images
Instructor
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How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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Frequently asked questions
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.