Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Diagram Design, Persona Development, User Accounts, Target Audience, Graphic Design, Collaborative Software, Productivity Software, Market Analysis
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Data Visualization Software, Data Visualization, Statistical Visualization, Ggplot2, Plot (Graphics), R Programming, Scatter Plots, Data Collection, Data Analysis, Data Manipulation, Data Import/Export, Regression Analysis, Data Preprocessing, Software Installation
Intermediate · Course · 1 - 4 Weeks

Simplilearn
Skills you'll gain: Requirements Management, Solution Design, Business Analysis, Requirements Elicitation, Stakeholder Management, Business Requirements, Stakeholder Analysis, Strategic Planning, Business Strategies, Systems Analysis, Business Process, Business Process Management, Business Intelligence, Risk Analysis, Agile Methodology, Performance Measurement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Presentations, Customer Analysis, Target Market, Marketing Materials, Target Audience, Market Analysis, Marketing, Design
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Web Development Tools, JavaScript Frameworks, Restful API, Front-End Web Development, TypeScript, Web Applications, Server Side, Debugging
Intermediate · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Cyber Threat Hunting, Incident Response, Computer Security Incident Management, Cybersecurity, Network Security, Cyber Security Policies, Threat Detection, Security Controls, Threat Management, Intrusion Detection and Prevention, Firewall, Security Information and Event Management (SIEM), Continuous Monitoring, Endpoint Security, Network Monitoring, Malware Protection
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Zero Trust Network Access, Microsoft Azure, Cloud Security, Endpoint Detection and Response, Security Controls, Multi-Factor Authentication, Cloud Computing, Identity and Access Management, Enterprise Security, Data Governance, Encryption
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Online Advertising, Digital Advertising, Advertising, Analytics, Big Data, Paid media, Social Media Strategy, Social Media, Data Ethics, Marketing, Digital Media Strategy, Social Media Marketing, Data-Driven Decision-Making, Social Media Campaigns, Return On Investment, Descriptive Analytics, Law, Regulation, and Compliance, Trend Analysis, Customer Engagement, Information Privacy
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Miro AI, Team Building, Collaborative Software, Customer Insights, Workflow Management, User Centered Design, Entrepreneurship
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Cucumber (Software), Selenium (Software), Apache Maven, Object Oriented Programming (OOP), Behavior-Driven Development, Jenkins, Test Tools, Test Automation, Java Programming, CI/CD, Application Frameworks, Test Script Development, Software Design Patterns
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Exploratory Data Analysis, Data Visualization, Data Literacy, Data Presentation, Data Storytelling, Data Analysis, Data Cleansing, Data Preprocessing, Technical Communication
Beginner · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: MongoDB, NoSQL, Database Management, Data Wrangling, Performance Tuning, Database Design, Databases, Data Modeling, Data Store, Query Languages, Scalability, Real Time Data, Disaster Recovery, Data Security
Intermediate · Course · 1 - 3 Months