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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    IPO Process: Analyze, Evaluate & Launch

    Skills you'll gain: Capital Markets, Investment Banking, Go To Market Strategy, Financial Market, Business Valuation, Underwriting, Market Dynamics, Price Negotiation, Due Diligence, Strategic Thinking, Corporate Finance, Compliance Management, Financial Regulation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    13 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Automated Reasoning with GPT Assistant API: ReAct Agents

    Skills you'll gain: OpenAI API, LLM Application, Cost Benefit Analysis, Generative AI, AI Enablement, Application Programming Interface (API), Business Logic, Prompt Engineering, Scalability, Business Analysis, TypeScript, Node.JS, AI Security, System Design and Implementation, File I/O

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Agile Excellence with Scrum: Planning, CI, Backlog Mastery

    Skills you'll gain: Sprint Planning, Process Improvement, DevOps, User Story, Scalability, Innovation, CI/CD, Continuous Integration, Product Lifecycle Management, Capacity Planning, Organizational Change, Product Development, Key Performance Indicators (KPIs), Meeting Facilitation, Prioritization, Scope Management, Dependency Analysis, Maintainability, Goal Setting, Capacity Management

    3.3
    Rating, 3.3 out of 5 stars
    ·
    9 reviews

    Beginner · Specialization · 1 - 3 Months

  • P

    Packt

    Linux Bash Shell Scripting with Real-Life Examples

    Skills you'll gain: Bash (Scripting Language), Linux Commands, Shell Script, Unix Shell, Linux Administration, Scripting, Network Troubleshooting, Command-Line Interface, Systems Administration, Virtual Machines, Virtualization, Software Installation, System Monitoring, File Management, User Accounts

    5
    Rating, 5 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Data Storytelling: Create Insights with Power BI & Tableau

    Skills you'll gain: Data Storytelling, Dashboard, Data Presentation, Power BI, Data Literacy, Strategic Decision-Making, Interactive Data Visualization, Tableau Software, Storytelling, Management Reporting, Data-Driven Decision-Making, Business Intelligence, User Feedback, Data Visualization, Data Visualization Software, Presentations, Constructive Feedback, Analytics, Customer Insights, Data Structures

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    Informes de ventas con HubSpot

    Skills you'll gain: HubSpot CRM, Data Visualization, Sales Management, Dashboard, Sales Process, Customer Relationship Management, Data-Driven Decision-Making, Sales, Customer Service, Business Reporting, Key Performance Indicators (KPIs), Customer Engagement, Goal Setting, Data Cleansing

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Harnessing Ollama – Create Local LLMs with Python

    Skills you'll gain: LLM Application, Tool Calling, Large Language Modeling, Retrieval-Augmented Generation, Command-Line Interface, Embeddings, Python Programming, Application Development, Vector Databases, User Interface (UI), Software Installation, Restful API, Development Environment

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Predictive Analytics Project Ideation

    Skills you'll gain: Predictive Modeling, Predictive Analytics, Business Analytics, Customer Analysis, Project Design, Applied Machine Learning, Solution Design, Sprint Planning, Machine Learning, Brainstorming, Trend Analysis, Design Thinking, Analysis, Decision Tree Learning, Deep Learning, Time Series Analysis and Forecasting, Quality Control

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    An Introduction to Ethical Hacking with Kali Linux

    Skills you'll gain: Vulnerability Assessments, Vulnerability Scanning, Open Web Application Security Project (OWASP), Exploitation techniques, Unix, Network Security, Cybersecurity, Information Systems Security, Network Analysis, Web Applications, Virtual Machines, Web Servers

    4.8
    Rating, 4.8 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    How to Visualize Data with R

    Skills you'll gain: Data Visualization Software, Data Visualization, Statistical Visualization, Ggplot2, Plot (Graphics), R Programming, Scatter Plots, Data Collection, Data Analysis, Data Manipulation, Data Import/Export, Regression Analysis, Data Preprocessing, Software Installation

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing e a Jornada do Cliente

    Skills you'll gain: Strategic Marketing, Marketing Strategy and Techniques, Marketing, Customer experience strategy (CX), Consumer Behaviour, Marketing Effectiveness, Customer Insights, Digital Marketing, Sales Process, Content Strategy, Brand Awareness

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Microsoft Azure - Essentials

    Skills you'll gain: Microsoft Azure, Cloud Computing, Cloud Computing Architecture, Virtual Machines, Cloud Infrastructure, Application Deployment, Infrastructure As A Service (IaaS), Cloud Storage, Virtualization and Virtual Machines, Hybrid Cloud Computing, Virtual Networking, Windows PowerShell, Scalability, Load Balancing, Command-Line Interface

    5
    Rating, 5 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • IPO Process: Analyze, Evaluate & Launch: EDUCBA
  • Automated Reasoning with GPT Assistant API: ReAct Agents: Coursera
  • Agile Excellence with Scrum: Planning, CI, Backlog Mastery: Board Infinity
  • Linux Bash Shell Scripting with Real-Life Examples: Packt
  • Data Storytelling: Create Insights with Power BI & Tableau: Coursera
  • Informes de ventas con HubSpot: HubSpot Academy
  • Harnessing Ollama – Create Local LLMs with Python: Packt
  • Predictive Analytics Project Ideation: University of Minnesota
  • An Introduction to Ethical Hacking with Kali Linux: Packt
  • How to Visualize Data with R: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
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425 courses
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145 courses
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Math and Logic
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401 courses
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