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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Coursera

    Architect Resilient Microservices for AI Success

    Skills you'll gain: AI Security, Microservices, Site Reliability Engineering, Failure Analysis, Distributed Computing, Middleware, Failure Mode And Effects Analysis, Continuous Monitoring, AI Workflows, Performance Tuning, Dependency Analysis, Performance Metric, Performance Analysis, Application Performance Management, System Monitoring, Service Level

    Intermediate · Course · 1 - 4 Weeks

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    EDUCBA

    Build and Apply .NET Web Services and Booking Applications

    Skills you'll gain: .NET Framework, Databases, Application Development

    Beginner · Course · 1 - 4 Weeks

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    Alex Genadinik

    AI Errors & Hallucinations: Debugging & Fact-Checking

    Skills you'll gain: Prompt Engineering, Debugging, Claude Code, Responsible AI, Verification And Validation, ChatGPT, Artificial Intelligence, Software Testing

    Mixed · Course · 1 - 4 Weeks

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    University of Illinois Urbana-Champaign

    Microeconomics Principles

    Skills you'll gain: Supply And Demand, Economics, Market Dynamics, Business Economics, Behavioral Economics, Policy Analysis, Business Operations, Price Negotiation, Socioeconomics, Consumer Behaviour, Social Sciences, Political Sciences, Economics, Policy, and Social Studies, Business Strategy, Public Policies, Competitive Analysis, Decision Making, Market Analysis, Resource Allocation, Environmental Issue

    4.8
    Rating, 4.8 out of 5 stars
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    3.4K reviews

    Beginner · Specialization · 1 - 3 Months

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    University of Illinois Urbana-Champaign

    Value Chain Management

    Skills you'll gain: Process Improvement, Quality Improvement, Operations Management, Management Accounting, Continuous Improvement Process, Lean Six Sigma, Marketing, Business Process, Integrated Marketing Communications, Operational Analysis, Process Analysis, Variance Analysis, Product Strategy, Marketing Planning, Business Operations, Cost Accounting, Strategic Marketing, Performance Analysis, Supply Chain Management, Quality Control

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
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    5.2K reviews

    Intermediate · Specialization · 3 - 6 Months

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    Board Infinity

    Forecasting for Marketers: Mastering Google Analytics

    Skills you'll gain: Marketing Budgets, Stakeholder Engagement, Data-Driven Decision-Making, Marketing Effectiveness, Marketing Planning, Analytics, Data Presentation, Predictive Modeling, Trend Analysis, Presentations, Dashboard, Performance Reporting, Data Quality

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Cybersecurity Compliance Framework, Standards & Regulations

    Skills you'll gain: Endpoint Security, Cybersecurity, Compliance Auditing, IT Service Management, Cyber Governance, Regulatory Compliance, Cyber Risk, Encryption, Law, Regulation, and Compliance, Compliance Management, ISO/IEC 27001, Information Technology, Patch Management, User Accounts, Risk Management, Regulatory Requirements, Data Ethics, NIST 800-53, Responsible AI, AI Security

    4.7
    Rating, 4.7 out of 5 stars
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    3.5K reviews

    Intermediate · Course · 1 - 3 Months

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    Logical Operations

    Logical Selling: A Practical Approach to Increase Sales

    Skills you'll gain: Sales Territory Management, B2B Sales, Closing (Sales), Sales Process, Sales Training, Sales, Enterprise Sales, Sales Development, Negotiation, General Sales Practices, Sales Strategy, Advertising Sales, Phone Sales, Inside Sales, Regional Sales, Sales Prospecting, Sales Presentations, Price Negotiation, Sales Enablement, Prospecting and Qualification

    Mixed · Course · 1 - 3 Months

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    Microsoft

    Microsoft Account Manager with Generative AI

    Skills you'll gain: Solution Selling, Budget Management, Account Strategy, Productivity Software, Financial Management, Financial Data, Consultative Selling, Administrative Support, Negotiation, Sales Process, Business Ethics, Customer Relationship Management (CRM) Software, Contract Negotiation, Key Performance Indicators (KPIs), Account Management, Microsoft Copilot, Client Services, Content Management, Relationship Building, Generative AI

    Advanced · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
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    Duke University

    Managing Big Data with MySQL

    Skills you'll gain: Database Design, MySQL, Relational Databases, SQL, Data Modeling, Databases, Business Intelligence, Big Data, Business Analysis, Data Analysis

    4.7
    Rating, 4.7 out of 5 stars
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    4.1K reviews

    Mixed · Course · 1 - 3 Months

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    SkillsBooster Academy

    AI Image Generation Mastery

    Skills you'll gain: Generative AI, Brand Strategy, AI Product Strategy, Branding, Brand Awareness, Brand Marketing, Visual Design, Content Creation, Marketing Design, Social Media Content, Marketing Communications, Business Process Improvement, Customer Communications Management, Creative Problem-Solving, Design Elements And Principles, Social Media, Social Media Marketing, Customer Acquisition Management, Digital Marketing, Media and Communications

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    Salesforce

    Salesforce Sales Operations

    Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Dashboard, Sales, Sales Development, Closing (Sales), Lead Generation, Request For Quotation (RFQ), Sales Support, Customer Relationship Management, Sales Enablement, Product Knowledge, B2B Sales, Customer Relationship Management (CRM) Software, Campaign Management

    Build toward a degree

    4.6
    Rating, 4.6 out of 5 stars
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    2.1K reviews

    Beginner · Professional Certificate · 3 - 6 Months

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In summary, here are 10 of our most popular customer service courses

  • Architect Resilient Microservices for AI Success: Coursera
  • Build and Apply .NET Web Services and Booking Applications: EDUCBA
  • AI Errors & Hallucinations: Debugging & Fact-Checking: Alex Genadinik
  • Microeconomics Principles: University of Illinois Urbana-Champaign
  • Value Chain Management: University of Illinois Urbana-Champaign
  • Forecasting for Marketers: Mastering Google Analytics: Board Infinity
  • Cybersecurity Compliance Framework, Standards & Regulations: IBM
  • Logical Selling: A Practical Approach to Increase Sales: Logical Operations
  • Microsoft Account Manager with Generative AI: Microsoft
  • Managing Big Data with MySQL: Duke University

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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Arts and Humanities
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425 courses
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145 courses
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70 courses
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137 courses
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401 courses
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