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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
    New
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    LearnKartS

    Foundations of Project Management

    Skills you'll gain: Scope Management, Project Scoping, Leadership and Management, Project Management Institute (PMI) Methodology, Project Management, Meeting Facilitation, Team Leadership, Resource Management, Project Management Life Cycle, Leadership, Project Portfolio Management, Team Building, Scheduling, Project Planning, Ethical Standards And Conduct, Project Risk Management, Cost Management, Stakeholder Management

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Building Transformations and Preparing Data with Wrangler in Cloud Data Fusion

    Skills you'll gain: Data Wrangling, Command-Line Interface, Data Transformation, Data Processing, Data Pipelines, Google Cloud Platform, Data Integration, Data Management, Database Administration

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
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    Packt

    Modern JavaScript Tooling, Modules, and Backend Integration

    Skills you'll gain: Full-Stack Web Development, Jest (JavaScript Testing Framework), Application Deployment, Unit Testing, JavaScript Frameworks, Data Structures, Back-End Web Development, Restful API, Application Programming Interface (API), Development Environment, Javascript, Front-End Web Development

    Beginner · Course · 1 - 3 Months

  • Status: New
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    EDUCBA

    Hadoop Big Data Analytics & Projects Mastery

    Skills you'll gain: Apache Hadoop, Apache Hive, Big Data, Database Design, Extensible Markup Language (XML), Databases, JSON, Data Processing, Data Warehousing, Distributed Computing, Data Analysis, Scalability, Case Studies, Analytics, Data Pipelines, Query Languages, Social Media, Data Cleansing, Data Integration, Social Media Content

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free
    Free
    C

    Coursera

    Tidymodels in R: Building tidy machine learning models

    Skills you'll gain: Tidyverse (R Package), Model Evaluation, Data Visualization, Clinical Data Management, Data Preprocessing, Data Manipulation, Predictive Modeling, R Programming, Predictive Analytics, Data Pipelines, Feature Engineering, Applied Machine Learning, Machine Learning, Random Forest Algorithm, Performance Tuning, Logistic Regression

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
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    Skillshare

    Watch Me Design a Pattern Collection: Creative Struggles

    Skills you'll gain: Adobe Photoshop, Journals, Design Thinking, Creative Design, Creativity, Design Strategies, Design, Graphic and Visual Design, Design Elements And Principles

    Intermediate · Course · 1 - 4 Weeks

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    Google Cloud

    Ihre Organisation mit generativen KI-Agenten voranbringen

    Skills you'll gain: Generative AI Agents, Retrieval-Augmented Generation, Prompt Engineering, Generative AI, AI Enablement, Customer Engagement, Agentic systems, Google Cloud Platform, Artificial Intelligence, Innovation, Business Strategy

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    Kennesaw State University

    Segmenting the Market with Jagdish Sheth

    Skills you'll gain: Target Market, Strategic Marketing, Product Marketing, Marketing Strategy and Techniques, Product Strategy, Market Research, Growth Strategies, Market Analysis, Marketing Psychology, Revenue Management, Promotional Strategies, Competitive Analysis, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Fundação Instituto de Administração

    Preparando o Marketing Digital

    Skills you'll gain: Marketing, Customer experience strategy (CX), Marketing Strategy and Techniques, Target Market, Digital Marketing, Customer Insights, Content Strategy, Persona Development, Brand Strategy, Agile Methodology, Storytelling, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Skillshare

    Freelance Video Editing: Build Strong Client Relationships

    Skills you'll gain: Constructive Feedback, Sales Presentation, Client Services, Rapport Building, Video Editing, Active Listening, Customer Relationship Building, Expectation Management, Relationship Management, Video Production, Professional Networking, Organizational Skills

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
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    Khalifa University

    AI for Executives: AI for Business Decision Making

    Skills you'll gain: Feature Engineering, Responsible AI, Data Preprocessing, Strategic Decision-Making, Business Leadership, Data-Driven Decision-Making, Data Ethics, Business Analytics, Natural Language Processing, Large Language Modeling, Artificial Intelligence, Predictive Analytics, Advanced Analytics, Data Governance, Systems Integration, Business Ethics, Workflow Management, Applied Machine Learning, Reinforcement Learning, Machine Learning

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Generative AI for leaders

    Skills you'll gain: AI Enablement, Responsible AI, Risk Management, Data-Driven Decision-Making

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Foundations of Project Management: LearnKartS
  • Building Transformations and Preparing Data with Wrangler in Cloud Data Fusion: Google Cloud
  • Modern JavaScript Tooling, Modules, and Backend Integration: Packt
  • Hadoop Big Data Analytics & Projects Mastery: EDUCBA
  • Tidymodels in R: Building tidy machine learning models: Coursera
  • Watch Me Design a Pattern Collection: Creative Struggles: Skillshare
  • Ihre Organisation mit generativen KI-Agenten voranbringen: Google Cloud
  • Segmenting the Market with Jagdish Sheth: Kennesaw State University
  • Preparando o Marketing Digital: Fundação Instituto de Administração
  • Freelance Video Editing: Build Strong Client Relationships: Skillshare

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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