Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Artificial Intelligence, Generative AI, Predictive Analytics, Consumer Behaviour, Automation
Intermediate · Course · 1 - 4 Weeks

Parsons School of Design, The New School
Skills you'll gain: Economics, Policy, and Social Studies, Socioeconomics, Economics, Market Dynamics, Social Justice, Economic Development, Labor Relations, Sustainable Development, International Relations, World History, Global Marketing, Behavioral Economics, Innovation, Leadership, Critical Thinking, Communication
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Management, Big Data, Customer Insights, Customer Acquisition Management, Customer experience strategy (CX), Customer Retention, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Professional Networking, Self-Awareness, Personal Development, LinkedIn, Professional Development, Interviewing Skills, Resilience, Adaptability, Communication Strategies, Goal Setting, Community Development, Decision Making, Planning, Entrepreneurship
Beginner · Course · 1 - 3 Months

Skills you'll gain: Object Oriented Programming (OOP), Object Oriented Design, Basic Electrical Systems, Wireless Networks, C and C++, Computer Programming, Control Systems, Interactive Design, Software Installation, Electronic Components, C++ (Programming Language), Electronics, Display Devices, Embedded Software, Embedded Systems, Robotics, Computer Programming Tools, Development Environment, Integrated Development Environments, Electrical Wiring
Intermediate · Specialization · 3 - 6 Months

Board Infinity
Skills you'll gain: Business Continuity Planning, Incident Response, Risk Mitigation, Cyber Threat Hunting, Risk Management Framework, Cyber Risk, Risk Management, Computer Security Incident Management, Risk Analysis, Threat Management, Cybersecurity, IT Management, Vulnerability Management, Security Management, Enterprise Risk Management (ERM), Network Security, Cyber Security Policies, Business Risk Management, Cyber Threat Intelligence, Disaster Recovery
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: LangChain, Large Language Modeling, LLM Application, Generative AI, Retrieval-Augmented Generation, Vector Databases, Oracle Cloud, Prompt Engineering, Embeddings, Model Deployment
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Investigation, Fraud detection, Auditing, Litigation Support, Accounting, Report Writing, Due Diligence, Employee Training, Internal Controls, Risk Analysis, International Finance, Compliance Training, Analytical Skills
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Canva (Software), Logo Design, Graphic Design, Branding, Content Creation, Target Audience, Presentations, Customer Engagement, Social Media Content, Brand Awareness, Creativity, Social Media, Social Media Marketing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: AI Product Strategy, Responsible AI, Google Gemini, Product Management, AI Enablement, Artificial Intelligence, Stakeholder Engagement
Intermediate · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Load Balancing, Scalability, Performance Tuning, Software Architecture, Microsoft Copilot, Application Design, Performance Testing, Systems Architecture, Application Performance Management, Distributed Computing, Database Management, Middleware, SQL
Beginner · Course · 1 - 4 Weeks

Alfaisal University | KLD
Skills you'll gain: Knowledge Transfer, Information Management, Organizational Strategy, Organizational Structure, Competitive Intelligence, Business Strategy, Content Management, Performance Measurement, Employee Training, Decision Making
Beginner · Course · 1 - 4 Weeks