About this Course

2,557 recent views
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs External Link
Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 25 hours to complete
Portuguese (Brazilian)

Skills you will gain

  • Dados orientados ao cliente
  • análise de dados
  • Organização data-driven
  • CRM orientado a dados
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs External Link
Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 25 hours to complete
Portuguese (Brazilian)

Offered by

Placeholder

Fundação Instituto de Administração

Syllabus - What you will learn from this course

Week1
Week 1
6 hours to complete

Introdução ao CRM

6 hours to complete
5 videos (Total 14 min), 9 readings, 5 quizzes
Week2
Week 2
7 hours to complete

Estratégia Orientada ao Cliente com CRM

7 hours to complete
5 videos (Total 21 min), 11 readings, 6 quizzes
Week3
Week 3
6 hours to complete

Relacionamento com o Cliente

6 hours to complete
5 videos (Total 17 min), 10 readings, 6 quizzes
Week4
Week 4
7 hours to complete

CRM Orientado a Dados

7 hours to complete
6 videos (Total 20 min), 12 readings, 6 quizzes

Reviews

TOP REVIEWS FROM CRM, DADOS E O FUTURO CENTRADO NO CLIENTE

View all reviews

About the Inteligência Artificial Aplicada ao CRM Specialization

Inteligência Artificial Aplicada ao CRM

Frequently Asked Questions

More questions? Visit the Learner Help Center.