• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Operationalizing No-Code AI with Zapier - Automation & Plans

    Skills you'll gain: Make.com, AI Workflows, Microsoft Power Automate/Flow, Agentic Workflows, Business Process Automation, Generative AI Agents, Process Flow Diagrams, No-Code Development, AI Orchestration, Agentic systems, Process Mapping, Business Workflow Analysis, Process Design, Workflow Management, Automation, Process Improvement, Process Optimization, Continuous Improvement Process, Operational Efficiency, IT Automation

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    QuickBooks Desktop for Real-World Bookkeeping

    Skills you'll gain: QuickBooks (Accounting Software), Reconciliation, Accounting Software, Financial Reporting, Bookkeeping, Sales Management, Business Reporting, Ledgers (Accounting), Accounting and Finance Software, Small Business Accounting, Expense Management, Accounting Records, Accounting Systems, Accounts Payable, Payment Processing and Collection, Standard Accounting Practices, Accounting, Accounts Receivable, User Accounts, Transaction Processing

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    E

    EDUCBA

    Real Estate Investment Analysis and Modeling

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Prepare for CFA Level 1: Fixed Income and Bond Markets

    Skills you'll gain: Financial Market, Securities (Finance), Credit Risk, Investment Management, Investments, Capital Markets, Financial Analysis, Securities Trading, Portfolio Risk, Risk Analysis, Finance, Corporate Finance, Risk Management, Mortgage Loans, Cash Flows

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Prepare for CFA Level 1: Quantitative Methods and Returns

    Skills you'll gain: Portfolio Management, Portfolio Risk, Regression Analysis, Quantitative Research, Finance, Statistical Hypothesis Testing, Statistical Modeling, Probability & Statistics, Probability, Statistical Methods, Risk Modeling, Financial Modeling, Statistical Analysis, Market Data, Statistical Machine Learning, Financial Trading, Correlation Analysis, Advanced Analytics, Investment Management, Simulations

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Supply Chain Planning

    Skills you'll gain: Demand Planning, Forecasting, Customer Demand Planning, Supply Chain Planning, Time Series Analysis and Forecasting, Supply Chain Management, Planning, Estimation, Trend Analysis, Decision Making, Performance Measurement, Performance Metric, Microsoft Excel

    4.7
    Rating, 4.7 out of 5 stars
    ·
    3.1K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Generative AI: Fine-Tuning LLMs and Diffusion Models

    Skills you'll gain: Generative AI, Large Language Modeling, Generative Model Architectures, Fine-tuning, LLM Application, Token Optimization, Hugging Face, Transfer Learning, Model Optimization, Model Training, Model Deployment, Model Evaluation, Machine Learning, Data Science

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Prepare for CFA Level 1: Ethics and Professional Standards

    Skills you'll gain: Ethical Standards And Conduct, Business Ethics, Decision Making, Investment Management, Conflict Management, Compliance Management, Financial Reporting, Performance Reporting, Law, Regulation, and Compliance, Accountability, Case Studies

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    GenAI for Executives & Business Leaders: An Introduction

    Skills you'll gain: Responsible AI, Generative AI, Data Ethics, Artificial Intelligence, AI Enablement, AI literacy, Large Language Modeling, Governance, Business Transformation, Data-Driven Decision-Making, Customer experience improvement, Customer Service, Operational Efficiency

    4.6
    Rating, 4.6 out of 5 stars
    ·
    541 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Prepare for CFA Level 1: Alternative Investments and Assets

    Skills you'll gain: Private Equity, Investments, Real Estate, Property and Real Estate, Portfolio Management, Digital Assets, Portfolio Risk, Asset Management, Commercial Real Estate, Investment Management, Blockchain, Capital Markets, Financial Market, Financial Analysis, Return On Investment, FinTech, Oil and Gas, Risk Analysis, Risk Management

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Advance Multi-Agent Systems & Production AI with LangSmith

    Skills you'll gain: Retrieval-Augmented Generation, AI Workflows, LangChain, Model Context Protocol, Vector Databases, AI Orchestration, LLM Application, Tool Calling, Agentic Workflows, Generative AI Agents, Large Language Modeling, Agentic systems, Embeddings, Model Deployment, Artificial Intelligence, Context Management, Scalability, Debugging, Data Persistence, Safety and Security

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Deploying Deep Learning: Quantization, Serving, and Edge AI

    Skills you'll gain: Model Deployment, Application Deployment, Model Optimization, MLOps (Machine Learning Operations), Cloud Deployment, Fine-tuning, Containerization, LLM Application, Large Language Modeling, Docker (Software), Model Evaluation, API Design, Scalability, Memory Management

    Advanced · Course · 1 - 4 Weeks

1…414243…473

In summary, here are 10 of our most popular customer service courses

  • Operationalizing No-Code AI with Zapier - Automation & Plans: Board Infinity
  • QuickBooks Desktop for Real-World Bookkeeping: Packt
  • Real Estate Investment Analysis and Modeling: EDUCBA
  • Prepare for CFA Level 1: Fixed Income and Bond Markets: Board Infinity
  • Prepare for CFA Level 1: Quantitative Methods and Returns: Board Infinity
  • Supply Chain Planning: Rutgers the State University of New Jersey
  • Generative AI: Fine-Tuning LLMs and Diffusion Models: Board Infinity
  • Prepare for CFA Level 1: Ethics and Professional Standards: Board Infinity
  • GenAI for Executives & Business Leaders: An Introduction: IBM
  • Prepare for CFA Level 1: Alternative Investments and Assets: Board Infinity

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok