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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
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    Coursera

    Optimize Your Marketing Pipeline with AI

    Beginner · Course · 1 - 4 Weeks

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    New
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    Coursera

    Estimate Agile Work with Story Points

    Skills you'll gain: Sprint Planning, User Story, Project Estimation, Scrum (Software Development), Agile Project Management, Agile Methodology, Forecasting, Jira (Software), Project Management Software, Stakeholder Communications

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Advanced SwiftUI, MVVM, and App Design Patterns

    Skills you'll gain: Apple iOS, Swift Programming, Test Driven Development (TDD), Apple Xcode, Mobile Development, Model View Controller, Application Development, User Interface (UI), User Interface (UI) Design, Software Design Patterns, Software Architecture, Animations

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
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    Macquarie University

    Excel Fundamentals for Data Analysis

    Skills you'll gain: Excel Formulas, Microsoft Excel, Data Cleansing, Data Manipulation, Data Preprocessing, Spreadsheet Software, Data Transformation, Data Validation, Data Analysis, Pivot Tables And Charts, Automation

    4.8
    Rating, 4.8 out of 5 stars
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    4.3K reviews

    Intermediate · Course · 1 - 3 Months

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    Logical Operations

    Microsoft Excel for Office 365 (Desktop or Online): Part 3

    Skills you'll gain: Microsoft Excel, Excel Formulas, Excel Macros, Data Visualization, Consolidation, Forecasting, Spreadsheet Software, Microsoft 365, Microsoft Office, Pivot Tables And Charts, Data Sharing, Data Mapping, Productivity Software, Collaborative Software, Data Integration, Data Analysis, Data Entry, Document Management, Data Management, User Interface (UI)

    Advanced · Course · 1 - 3 Months

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    Coursera

    Build Robust Java ML Models with Entropy

    Skills you'll gain: Model Evaluation, Model Deployment, Decision Tree Learning, Data Preprocessing, Classification Algorithms, Predictive Modeling, Random Forest Algorithm, Applied Machine Learning, Java, Program Evaluation, Machine Learning, Feature Engineering, Algorithms, Program Implementation, Business Development

    Advanced · Course · 1 - 4 Weeks

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    Google Cloud

    AI Infrastructure: Storage Options

    Skills you'll gain: Data Infrastructure, Model Deployment, Data Processing, Data Pipelines

    Intermediate · Course · 1 - 3 Months

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    LearnKartS

    Cloud Data & Application Security

    Skills you'll gain: Cloud Security, Open Web Application Security Project (OWASP), Data Governance, Data Management, Data Security, Secure Coding, Application Security, DevSecOps, Cloud Applications, Key Management, Encryption, Personally Identifiable Information, Information Privacy, OAuth, Cloud Storage, API Gateway, Threat Modeling, Data Encryption Standard, Risk Management Framework

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Coursera

    Analyze Traffic Sources with Analytics Dimensions

    Skills you'll gain: Google Analytics, Marketing Analytics, Web Analytics, Web Analytics and SEO, Data-Driven Decision-Making, Data Analysis, Analytics, Customer Insights, Analysis, Descriptive Analytics, Trend Analysis, Performance Analysis

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Coursera

    Foundations of Tricentis Tosca Automation

    Skills you'll gain: Test Case, Test Automation, Test Data, Functional Testing, Test Execution Engine, CI/CD, System Testing, Software Testing, No-Code Development, Debugging

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Status: Preview
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    Logical Operations

    Introduction to Agile and Scrum Methodologies

    Skills you'll gain: Agile Methodology, Scrum (Software Development), Agile Project Management, Sprint Retrospectives, Agile Software Development, Sprint Planning, User Story, Backlogs, Agile Product Development, Project Estimation, Project Management, Estimation, Project Planning

    Mixed · Course · 1 - 3 Months

  • Status: New
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    Coursera

    Web Analytics & Reporting

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Effectiveness, Marketing Analytics, Content Performance Analysis, Web Analytics and SEO, Looker (Software), Google Ads, Data Visualization, Data Visualization Software, Marketing Automation, Customer Insights, Campaign Management, Data-Driven Decision-Making, Business Reporting, Performance Reporting, Trend Analysis, Data Validation, Statistical Analysis, Key Performance Indicators (KPIs)

    Intermediate · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • Optimize Your Marketing Pipeline with AI: Coursera
  • Estimate Agile Work with Story Points: Coursera
  • Advanced SwiftUI, MVVM, and App Design Patterns: Packt
  • Excel Fundamentals for Data Analysis: Macquarie University
  • Microsoft Excel for Office 365 (Desktop or Online): Part 3: Logical Operations
  • Build Robust Java ML Models with Entropy: Coursera
  • AI Infrastructure: Storage Options: Google Cloud
  • Cloud Data & Application Security: LearnKartS
  • Analyze Traffic Sources with Analytics Dimensions: Coursera
  • Foundations of Tricentis Tosca Automation: Coursera

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