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  • It Service Management

Results for "it service management"


  • Status: Free Trial
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    D

    Dell

    Dell Technologies Customer Service for Technical Support

    Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

    4.7
    Rating, 4.7 out of 5 stars
    ·
    20 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    CompTIA Project+ (PK0-005)

    Skills you'll gain: Scope Management, Project Schedules, Budget Management, Project Scoping, Project Performance, Procurement, Project Risk Management, Project Controls, Project Management, Change Control, Project Management Software, Vendor Management, Project Management Life Cycle, IT Infrastructure, Software Development Life Cycle, Change Management, Risk Management, Communication Strategies, Quality Assurance, Stakeholder Engagement

    5
    Rating, 5 out of 5 stars
    ·
    7 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    CompTIA Linux+ XK0-005: Unit 2

    Skills you'll gain: Linux Administration, User Accounts, Operating System Administration, Linux, File Systems, Systems Administration, Authorization (Computing), Security Controls, Data Storage, Identity and Access Management, File Management, System Configuration, Data Storage Technologies

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Cisco Certified Support Technician IT Support 100-140 Unit10

    Skills you'll gain: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Advancing Women in Tech

    Real-World Cloud PM 2 of 3: Managing, Innovating, Pricing

    Skills you'll gain: Amazon Web Services, Cloud Computing, Amazon Elastic Compute Cloud, Amazon DynamoDB, AWS Identity and Access Management (IAM), Amazon S3, AWS CloudFormation, AWS Kinesis, Amazon Redshift, Databases, Innovation, Product Management, Cost Management, Business Strategy, Scalability

    4.8
    Rating, 4.8 out of 5 stars
    ·
    28 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    I

    IESE Business School

    How to Build an Effective Service Company

    Skills you'll gain: Lean Methodologies, Workforce Management, Service Improvement, Operations Management, Operational Performance Management, Business Process Management, Process Optimization, Service Management, Operational Efficiency, Process Analysis, Sustainable Business, Capacity Management, Customer experience improvement, Case Studies

    4.4
    Rating, 4.4 out of 5 stars
    ·
    25 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    Illinois Tech

    Project Management for Information Technology and Management

    Skills you'll gain: Project Scoping, Scope Management, Quality Management, Resource Planning, Project Risk Management, Stakeholder Management, Cost Management, Risk Management, Communication Strategies, Resource Allocation, Project Management, Cost Estimation, Project Management Life Cycle, Information Technology, Leadership Studies, Stakeholder Analysis, Timelines, Project Schedules, Human Resources Management and Planning, Procurement

    Build toward a degree

    4.4
    Rating, 4.4 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    System Administration with IBM AIX: Getting Started

    Skills you'll gain: User Accounts, Operating System Administration, Systems Administration, File Systems, System Monitoring, System Configuration, Performance Tuning, Command-Line Interface, Data Storage

    4.8
    Rating, 4.8 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Governance and Risk Management Concepts

    Skills you'll gain: Risk Management Framework, Risk Management, IT Management, Risk Appetite, Business Risk Management, Operational Risk, Enterprise Risk Management (ERM), Compliance Management, Risk Analysis, Governance, Regulatory Requirements, Organizational Structure, Accountability

    4.8
    Rating, 4.8 out of 5 stars
    ·
    30 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Linux Foundation Certified System Administrator (LFCS): Unit 3

    Skills you'll gain: Linux Administration, Linux, Package and Software Management, Remote Access Systems, File Management, Linux Commands, Operating System Administration, OS Process Management, Systems Administration, System Monitoring, Unix Commands, File Systems, General Networking, Network Administration, System Configuration, Command-Line Interface, Software Installation, Service Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Enterprise System Management and Security

    Skills you'll gain: Computer Security, OSI Models, Systems Administration, Virtualization, Operating System Administration, Information Technology, Enterprise Security, Cybersecurity, Network Administration, Computer Networking, Virtual Machines, Enterprise Architecture, Data Integrity

    4.7
    Rating, 4.7 out of 5 stars
    ·
    636 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    What Are Service-Level Agreements (SLAs)?

    Skills you'll gain: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication

    3.9
    Rating, 3.9 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular it service management courses

  • Dell Technologies Customer Service for Technical Support: Dell
  • CompTIA Project+ (PK0-005): Packt
  • CompTIA Linux+ XK0-005: Unit 2: Pearson
  • Cisco Certified Support Technician IT Support 100-140 Unit10: Pearson
  • Real-World Cloud PM 2 of 3: Managing, Innovating, Pricing: Advancing Women in Tech
  • How to Build an Effective Service Company: IESE Business School
  • Project Management for Information Technology and Management: Illinois Tech
  • System Administration with IBM AIX: Getting Started: IBM
  • Governance and Risk Management Concepts: Packt
  • Linux Foundation Certified System Administrator (LFCS): Unit 3: Pearson

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