
Logical Operations
Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, Information Technology Operations, Information Technology, Service Level, Operations Management, Incident Management, Governance, Technical Management, Asset Management, Operations, Automation
★ 4.6 (116) · Beginner · Specialization · 1 - 3 Months
Skills you'll gain: ServiceNow, IT Service Management, Incident Management, Release Management, Problem Management, Information Technology Infrastructure Library, Problem Solving, IT Automation, Change Management, Automation
★ 3.3 (10) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Capacity Management, Information Technology Infrastructure Library, IT Service Management, Service Management, Problem Management, Service Level, Security Management, Capacity Planning, Incident Management, Service Level Agreement, Change Management, Change Requests, Information Technology Operations, Security Controls, Help Desk Support, Configuration Management, Release Management
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, IT Management, Information Technology Architecture, Technical Management, Security Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Organizational Structure, IT Infrastructure, Information Management, Supplier Relationship Management, Process Optimization, User Feedback, Innovation, Process Improvement and Optimization
★ 4.7 (562) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Technical Management, Continuous Improvement Process, Stakeholder Management, Innovation
★ 4.6 (299) · Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: ServiceNow, Help Desk Support, Triage, IT Service Management, Service Management, Technical Support and Services, Technical Communication, Technical Documentation, Service Level, Health Informatics, Technical Support, Information Technology, Issue Tracking, Epic EMR, Microsoft Azure, User Provisioning, Authorization (Computing), Public Health
Beginner · Course · 1 - 3 Months

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Organizational Structure, Information Management, Supplier Relationship Management
★ 4.8 (138) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Service Management, IT Service Management, Service Improvement, Continuous Improvement Process, Quality Improvement, Gap Analysis, Performance Improvement, Service Design, Lean Methodologies, Governance, Goal Setting, Product Lifecycle Management, Business Priorities, Performance Metric, Performance Measurement, Change Management, Risk Management, Performance Analysis, Stakeholder Management, Digital Transformation
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Information Technology Infrastructure Library, IT Service Management, Service Management, Service Improvement, Information Technology Operations, Service Level, Information Technology, Continuous Improvement Process, Governance, Problem Management, Asset Management, Configuration Management, Incident Management, Application Frameworks, Problem Solving
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Information Technology Infrastructure Library, IT Service Management, Business Workflow Analysis, Service Management, Process Analysis, Service Improvement, Information Technology Operations, Technical Support and Services, IT Automation, Self Service Technologies, Help Desk Support, AI Workflows, Automation, Governance, Digital Transformation, Cyber Governance
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Digital Transformation, Automation, Artificial Intelligence, Technical Support and Services, Service Improvement, Operational Efficiency, Incident Management, Event Monitoring, Change Management
★ 3 (9) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, IT Automation, Automation, Problem Solving, Design, Order Fulfillment
★ 4.5 (19) · Beginner · Course · 1 - 4 Weeks
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Top-rated beginner-friendly It Service Management courses with no prerequisites.