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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Packt

    Agile Scrum Master Level II – Certification & Mock Exams

    Skills you'll gain: Stakeholder Management, Accountability, Product Management, Prioritization, Scalability, Conflict Management

    Intermediate · Course · 3 - 6 Months

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    Google Cloud

    생성형 AI 리더 (Generative AI Leader)

    Skills you'll gain: Prompt Engineering, Google Gemini, Responsible AI, Generative AI Agents, Retrieval-Augmented Generation, Generative AI, AI Enablement, Google Workspace, Gemini, AI Product Strategy, Google Cloud Platform, Customer experience improvement, Data Governance, Productivity Software, AI Security, AI Workflows, Cloud Infrastructure, Artificial Intelligence, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    Google Cloud

    Pengantar Gemini Enterprise

    Skills you'll gain: Google Gemini, Authorization (Computing), Gemini, Authentications, Generative AI Agents, Data Security, Application Deployment, Enterprise Architecture, AI Workflows, Data Access, Large Language Modeling, Agentic systems, LLM Application, Google Cloud Platform, Case Studies, Cloud Security, Enterprise Security, Solution Architecture, Business Logic, Data Integration

    Beginner · Course · 1 - 3 Months

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    Coursera

    Uncover Product Insights: Analyze Engagement Metrics

    Skills you'll gain: Statistical Reporting, Web Analytics, Statistical Process Controls, Data Analysis, Statistical Analysis, Strategic Decision-Making, Analytics, Statistical Methods, Business Metrics, Performance Metric, Performance Analysis, Anomaly Detection, Descriptive Analytics, Customer Engagement, Benchmarking

    Intermediate · Course · 1 - 4 Weeks

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    Microsoft

    Modern Data Architecture Fundamentals with Microsoft Fabric

    Skills you'll gain: Data Architecture, Microsoft Azure, Data Lakes, Enterprise Architecture, Data Warehousing, Data Integration, Virtualization, Cloud Storage, Data Transformation, Data Governance, Real Time Data, Scalability

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
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    Automatic Data Processing, Inc. (ADP)

    ADP Entry-Level Payroll Specialist

    Skills you'll gain: Payroll Tax, Payroll, Payroll Systems, Payroll Processing, Payroll Administration, Payroll Reporting, Tax Compliance, Tax Management, Labor Compliance, Compensation Management, Human Resources Information System (HRIS), Non-Profit Accounting, Data Entry, Income Tax, Workforce Management, Customer Service, Benefits Administration, Labor Law, Specialized Accounting, Data Analysis

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    Rating, 4.7 out of 5 stars
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    760 reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    EDUCBA

    Master AWS Rekognition: Analyze, Detect, and Automate

    Skills you'll gain: Serverless Computing, Computer Vision, Image Analysis, Amazon Web Services, AI Enablement, Amazon S3, AWS Identity and Access Management (IAM), Text Mining, Data Processing, Unstructured Data

    Intermediate · Course · 1 - 4 Weeks

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    Emory University

    Foundations of Marketing Analytics

    Skills you'll gain: Pivot Tables And Charts, Customer Analysis, Probability Distribution, Customer Demand Planning, Marketing Analytics, Forecasting, Consumer Behaviour, Descriptive Statistics, Social Media Marketing, Exploratory Data Analysis, Probability, Statistical Analysis, Target Market, Marketing Effectiveness, Social Media, Model Evaluation, Business Analysis, Time Series Analysis and Forecasting, Microsoft Excel, Marketing

    4.3
    Rating, 4.3 out of 5 stars
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    529 reviews

    Intermediate · Specialization · 3 - 6 Months

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    Coursera

    Analyze Jira: Find Your Open Work

    Skills you'll gain: Prioritization, Jira (Software), Organizational Skills, Decision Making, Backlogs, Project Management Software, Timelines, Dashboard, Query Languages, Project Management, Resource Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    ESSEC Business School

    Strategic Business Analytics

    Skills you'll gain: Marketing Analytics, Business Analytics, Forecasting, Peer Review, Statistical Methods, Data Presentation, Predictive Analytics, Customer Analysis, Case Studies, Information Technology, Analytical Skills, Digital Transformation, Business Marketing, Advanced Analytics, Statistical Analysis, Communication, Customer Insights, Complex Problem Solving, R Programming, Data Analysis

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    Rating, 4.4 out of 5 stars
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    Advanced · Specialization · 3 - 6 Months

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    Packt

    Power BI Essentials and Advanced Techniques

    Skills you'll gain: Power BI, Data Modeling, Data Analysis Expressions (DAX), Data Transformation, Data Manipulation, Data Processing, Big Data, Interactive Data Visualization, Business Intelligence, Data Visualization Software, Data Integration, Time Series Analysis and Forecasting

    Intermediate · Course · 1 - 4 Weeks

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    EDUCBA

    Master & Apply Advanced SAS Programming Techniques

    Skills you'll gain: Sampling (Statistics), SAS (Software), Data Integration, Statistical Programming, Statistical Methods, Data Manipulation, Data Processing, Data Management, SQL, Data Transformation, Data Governance, Transaction Processing, Version Control, Data Structures, File Management

    Intermediate · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Agile Scrum Master Level II – Certification & Mock Exams: Packt
  • 생성형 AI 리더 (Generative AI Leader): Google Cloud
  • Pengantar Gemini Enterprise: Google Cloud
  • Uncover Product Insights: Analyze Engagement Metrics: Coursera
  • Modern Data Architecture Fundamentals with Microsoft Fabric: Microsoft
  • ADP Entry-Level Payroll Specialist: Automatic Data Processing, Inc. (ADP)
  • Master AWS Rekognition: Analyze, Detect, and Automate: EDUCBA
  • Foundations of Marketing Analytics: Emory University
  • Analyze Jira: Find Your Open Work: Coursera
  • Strategic Business Analytics: ESSEC Business School

Skills you can learn in Marketing

Market (economics) (28)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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