
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Role-Based Access Control (RBAC), Continuous Deployment, Firewall, Virtual Private Networks (VPN), Network Administration, Proxy Servers, Capacity Management, CI/CD, Key Management, Software Versioning, Network Security, API Gateway, YAML, Identity and Access Management, Disaster Recovery, Scalability, Large Language Modeling
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Sales, Product Promotion, Growth Strategies, Product Knowledge, Lead Generation, Email Marketing, Web Analytics and SEO, Product Strategy, Merchandising, Pay Per Click Advertising, Marketing Automation, Order Management, Order Fulfillment, Content Creation, Customer Engagement, Branding, International Relations, Business Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Istio, Kubernetes, Cloud-Native Computing, Containerization, OpenShift, Docker (Software), CI/CD, DevOps, Application Deployment, Command-Line Interface, Scalability, Microservices, YAML
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
Intermediate · Specialization · 1 - 3 Months

Macquarie University
Skills you'll gain: Responsible AI, Information Privacy, Personally Identifiable Information, Data Security, Threat Detection, Threat Modeling, Vulnerability Assessments, Data Governance, Data Management, Cyber Security Strategy, Data Integrity, Data Loss Prevention, Cloud Security, Cybersecurity, Security Awareness, Artificial Intelligence and Machine Learning (AI/ML), Security Management, Security Controls, Cyber Operations, Data Science
Beginner · Specialization · 3 - 6 Months

AI Business School
Skills you'll gain: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
Beginner · Specialization · 1 - 3 Months

Khalifa University
Skills you'll gain: AI Personalization, Sales Enablement, Customer Data Management, Customer experience improvement, Predictive Analytics, AI Product Strategy, Customer Insights, Customer Engagement, Advanced Analytics, Large Language Modeling, Fraud detection, Self Service Technologies, Artificial Intelligence, Data Integration, Change Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Role-Based Access Control (RBAC), Continuous Deployment, Capacity Management, Software Versioning, API Gateway, Scalability, Large Language Modeling
Intermediate · Course · 3 - 6 Months