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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Reports, Dashboards, and Customer Success in Salesforce

    Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Sales Operations, Service Management, Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Support, Data Visualization, Customer Support, Sales Management, Customer and Client Support, Customer Service, Inside Sales, Data Storytelling, Performance Reporting, Business Reporting, Data-Driven Decision-Making

    4.7
    Rating, 4.7 out of 5 stars
    ·
    276 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Create Customer Support Data with Google Sheets

    Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Google Workspace, Productivity Software, Data Entry, Customer Service, Data Validation, Customer Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    416 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    An Introduction to Learning Experience Design (LXD)

    Skills you'll gain: Program Evaluation, Course Development, Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Theory, Design, Design Thinking, Education Software and Technology, Professional Development, Brainstorming, Human Centered Design, Needs Assessment, Content Creation, Motivational Skills, Diversity Equity and Inclusion Initiatives, Prototyping, Design Strategies, Student-Centred Learning

    4.8
    Rating, 4.8 out of 5 stars
    ·
    137 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    Foundations of User Experience (UX) Design

    Skills you'll gain: User Experience, UI/UX Research, User Experience Design, User Research, Design Thinking, Usability, User Centered Design, Prototyping, Sprint Retrospectives, Wireframing, Ideation, Sprint Planning

    4.8
    Rating, 4.8 out of 5 stars
    ·
    76K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Spanish Vocabulary: Cultural Experience

    Skills you'll gain: Spanish Language, Language Learning, Language Competency, Vocabulary, Oral Expression, Grammar

    4.5
    Rating, 4.5 out of 5 stars
    ·
    563 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Customer Analytics & Intelligence

    Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Brand Loyalty, Customer Relationship Management, Customer Data Management, A/B Testing, AI Product Strategy, Target Audience, Data Analysis, Digital Marketing, Performance Measurement

    4.5
    Rating, 4.5 out of 5 stars
    ·
    130 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Customer-Centric Innovation

    Skills you'll gain: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Customer experience improvement, Customer Analysis, Driving engagement, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics, Needs Assessment

    4.6
    Rating, 4.6 out of 5 stars
    ·
    37 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Automatic Data Processing, Inc. (ADP)

    Candidate Experience and Employer Branding

    Skills you'll gain: Recruitment, Talent Recruitment, Professional Networking, Diversity Equity and Inclusion Initiatives, Diversity Training, Applicant Tracking Systems, Workplace inclusivity, Diversity and Inclusion, Recruitment Strategies, Relationship Building, Talent Acquisition, Diversity Awareness, Diversity Programs, Cultural Diversity, Talent Pipelining, Diversity Marketing, Drive Engagement, Talent Sourcing, Branding, Communication

    4.7
    Rating, 4.7 out of 5 stars
    ·
    33 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Automatic Data Processing, Inc. (ADP)

    Creating an Engaging Candidate Experience

    Skills you'll gain: Full Cycle Recruitment, Recruitment, Recruitment Strategies, Talent Acquisition, Drive Engagement, Talent Recruitment, Brand Loyalty, Interviewing Skills, Customer Engagement, Branding, Brand Awareness, Customer experience improvement, Constructive Feedback, Customer experience strategy (CX), Customer Service, Customer Advocacy, Personalized Service, Rapport Building, Relationship Building

    4.3
    Rating, 4.3 out of 5 stars
    ·
    12 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    HubSpot: Working with a ticketing system

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

    4.3
    Rating, 4.3 out of 5 stars
    ·
    38 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    M

    Microsoft

    Advanced Customer Relationship Management

    Skills you'll gain: Customer Retention, Customer Success Management, Needs Assessment, Customer Relationship Management (CRM) Software, Customer Relationship Management, Microsoft Copilot, Proposal Development, Customer Engagement, Relationship Building, Data-Driven Decision-Making, Account Management, Strategic Partnership, Loyalty Programs, Customer Relationship Building, Proposal Writing, Power BI, Relationship Management, Customer experience improvement, Gap Analysis, Presentations

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    R

    Real Madrid Graduate School Universidad Europea

    Smart Stadiums: The Bernabéu Experience

    Skills you'll gain: Risk Management, Risk Analysis, Risk Management Framework, Business Risk Management, Project Risk Management, Sustainable Architecture, Building Information Modeling, Internet Of Things, Data Infrastructure, Infrastructure Architecture, Facility Management, Sustainable Design, Customer experience improvement, Self Service Technologies, Driving engagement, Customer Relationship Management (CRM) Software, Business Strategy, Business, Technology Strategies, Behavioral Management

    Beginner · Specialization · 3 - 6 Months

1…141516…716

In summary, here are 10 of our most popular customer experience courses

  • Reports, Dashboards, and Customer Success in Salesforce: Salesforce
  • Create Customer Support Data with Google Sheets: Coursera
  • An Introduction to Learning Experience Design (LXD): University of Michigan
  • Foundations of User Experience (UX) Design: Google
  • Spanish Vocabulary: Cultural Experience: University of California, Davis
  • Customer Analytics & Intelligence: Coursera
  • Customer-Centric Innovation: Duke University
  • Candidate Experience and Employer Branding: Automatic Data Processing, Inc. (ADP)
  • Creating an Engaging Candidate Experience: Automatic Data Processing, Inc. (ADP)
  • HubSpot: Working with a ticketing system: Coursera

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