Dell
Dell Technologies Technical Customer Support Specialist Professional Certificate

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Dell

Dell Technologies Technical Customer Support Specialist Professional Certificate

Launch your career in Technical Customer Support. Gain the skills you need to become a tech support professional.

Develop with Dell

Instructor: Develop with Dell

Earn a career credential that demonstrates your expertise
Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain the skills required to succeed in an entry-level technical support job.

  • Describe features and functions of both consumer and enterprise devices and components.

  • Learn proper troubleshooting procedures to address common hardware, software and networking issues.

  • Employ best practices for addressing customer technical support problems and concerns.

Details to know

Earn a career certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

October 2024

See how employees at top companies are mastering in-demand skills

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Prepare for a career in Information Technology

  • Receive professional-level training from Dell
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Dell
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Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Computer Hardware

What you'll learn

Skills you'll gain

Category: Cyber Security Standards
Category: Cyber Incident Response
Category: Networking Basics
Category: NIST Cybersecurity Framework (CSF)
Category: Networking Hardware

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Technical Support
Category: Customer Satisfaction
Category: Customer Relationship Building

What you'll learn

Skills you'll gain

Category: Career Development
Category: job interviews
Category: Job Interviews

What you'll learn

Instructor

Develop with Dell
Dell
8 Courses1,847 learners

Offered by

Dell

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Frequently asked questions

¹Based on Coursera learner outcome survey responses, United States, 2021.