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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Packt

    Confident RPA UiPath Developer - Build 8 Projects

    Skills you'll gain: Robotic Process Automation, HR Tech, Application Frameworks, Data Integration, Employee Onboarding, Continuous Integration, File Management

    Intermediate · Specialization · 3 - 6 Months

  • C

    Coursera

    كيفية إنشاء لوحة تحليلات التسويق باستخدام منصة هاب سبوت

    Skills you'll gain: HubSpot CRM, Dashboard, Customer Relationship Management, Marketing Analytics, Marketing Automation, Marketing, Customer Data Management, Marketing Management, Business, Business Strategy

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
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    Packt

    Process, Business Environment, and Exam Preparation

    Skills you'll gain: Stakeholder Management, Stakeholder Engagement, Project Risk Management, Project Management, Agile Methodology, Project Management Life Cycle, Compliance Management, Agile Project Management, Scope Management, Business Process, Requirements Management, Project Planning, Project Management Institute (PMI) Methodology, Project Schedules, Governance, Change Management, Procurement

    Intermediate · Course · 1 - 4 Weeks

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    Pearson

    Ansible From Basics to Guru: Unit 1

    Skills you'll gain: Ansible, IT Automation, Automation, Linux Servers, Infrastructure as Code (IaC), Windows Servers, Command-Line Interface, YAML, Configuration Management

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Mastering Image Segmentation with PyTorch

    Skills you'll gain: Image Analysis, Convolutional Neural Networks, Model Evaluation, Applied Machine Learning, Deep Learning, Computer Vision, Artificial Neural Networks, Data Preprocessing, Data Processing, Regression Analysis

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
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    Rutgers the State University of New Jersey

    공급망 관리 전략 세우기

    Skills you'll gain: Supply Chain Planning, Strategic Sourcing, Supply Chain Management, Demand Planning, Customer Demand Planning, Supplier Relationship Management, Operations Management, Procurement, Logistics, Presentations, Inventory Management System, Purchasing, Customer Relationship Building, Operational Efficiency, Forecasting

    Mixed · Course · 1 - 3 Months

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    Packt

    Driving Business Success with ChatGPT – Complete Guide

    Skills you'll gain: AI Enablement, Sales Process, Content Strategy, Team Building, Marketing Strategies, Cost Reduction, Customer Support

    Intermediate · Course · 1 - 3 Months

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    Skillshare

    Graphic Design Theory - Hierarchy

    Skills you'll gain: Typography, Graphic Design, Layout Design, Visual Design, Design Elements And Principles, Design Strategies

    Beginner · Course · 1 - 4 Weeks

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    University of Maryland, College Park

    Co-Production in Adaptive Environmental Management

    Skills you'll gain: Agile Project Management, Stakeholder Engagement, Leadership, Team Leadership, Climate Change Adaptation, Team Motivation, Strategic Leadership, Water Sustainability, Environmental Resource Management, Project Management, Sustainability Reporting, Cross-Functional Collaboration, Natural Resource Management, Innovation, Community Outreach, Complex Problem Solving

    Beginner · Course · 1 - 3 Months

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    Google Cloud

    Agentes de IA generativa: transforme sua organização

    Skills you'll gain: Generative AI Agents, Generative AI, AI Enablement, AI Orchestration, Agentic systems, Google Cloud Platform, Customer experience improvement, AI Workflows, Prompt Engineering, Tool Calling, Innovation, Organizational Strategy

    Beginner · Course · 1 - 3 Months

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    University of Virginia

    디지털 제품 경영: 현대적 기본 원칙

    Skills you'll gain: Stakeholder Communications, Customer Insights, Product Management, Product Improvement, New Product Development, Product Lifecycle Management, Product Roadmaps, Innovation, Agile Methodology, Business Analytics, Data-Driven Decision-Making, Product Testing, Lean Methodologies, Continuous Improvement Process

    Beginner · Course · 1 - 4 Weeks

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    LearnKartS

    CCBA Practice Exam

    Skills you'll gain: Prioritization, Business Process, Stakeholder Management, Scope Management, Risk Management, Change Management

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Confident RPA UiPath Developer - Build 8 Projects: Packt
  • كيفية إنشاء لوحة تحليلات التسويق باستخدام منصة هاب سبوت: Coursera
  • Process, Business Environment, and Exam Preparation: Packt
  • Ansible From Basics to Guru: Unit 1: Pearson
  • Mastering Image Segmentation with PyTorch: Packt
  • 공급망 관리 전략 세우기: Rutgers the State University of New Jersey
  • Driving Business Success with ChatGPT – Complete Guide: Packt
  • Graphic Design Theory - Hierarchy: Skillshare
  • Co-Production in Adaptive Environmental Management: University of Maryland, College Park
  • Agentes de IA generativa: transforme sua organização: Google Cloud

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