• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • S

    Simplilearn

    CBAP Certification Business Analysis Training

    Skills you'll gain: Requirements Management, Solution Design, Business Analysis, Requirements Elicitation, Stakeholder Management, Business Analysis Tools, Stakeholder Engagement, Stakeholder Analysis, Stakeholder Communications, Business Strategies, Business Process Modeling, Business Modeling, Business Strategy, Business Process, Process Analysis, Business Process Management, Business Intelligence, Agile Methodology, Performance Measurement

    Beginner · Course · 1 - 4 Weeks

  • L

    LearnKartS

    Salesforce Lightning App Builder for Developers and Admins

    Skills you'll gain: Workflow Management, Salesforce Development, Salesforce, Email Automation, Responsive Web Design, Business Process Automation, Process Design, UI Components, No-Code Development, Product Automation, Performance Tuning, Automation, Application Development, Process Development, Layout Design, Customer Relationship Management (CRM) Software, User Interface (UI)

    Intermediate · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Marketing Science e Estratégia de Marketing

    Skills you'll gain: Strategic Marketing, Marketing Strategies, Consumer Behaviour, Marketing, Data-Driven Marketing, Marketing Planning, Marketing Strategy and Techniques, Customer Analysis, Data Strategy, Marketing Analytics, Target Market, Customer Insights, Value Propositions, Decision Making

    Beginner · Course · 1 - 4 Weeks

  • S

    Starweaver

    Robotics Process Automation for Smart Manufacturing

    Skills you'll gain: Robotic Process Automation, Automation Engineering, Business Process Automation, Manufacturing Processes, Automation, Manufacturing and Production, Manufacturing Operations, Production Process, Robotics, Workflow Management, Scalability, Process Optimization, Internet Of Things, Development Environment, Artificial Intelligence, Digital Transformation, Data Integration, Quality Control, Debugging

    Beginner · Course · 1 - 4 Weeks

  • E

    Edureka

    Database Design and Operational Business Intelligence

    Skills you'll gain: Database Development, Database Management, Data Presentation, Microsoft Power Platform, Dashboard Creation, Data Transformation

    Intermediate · Course · 1 - 4 Weeks

  • U

    UBITS

    Gestión de marca y producto en el punto de venta

    Skills you'll gain: Selling Techniques, Closing (Sales), Consultative Selling, Retail Sales, General Sales Practices, Value Propositions, Customer experience strategy (CX), Retail Store Operations, Customer experience improvement, Cross Selling, Customer Analysis, Customer Insights, Brand Management, Brand Strategy, Customer Engagement, Consumer Behaviour, Digital Marketing, Digital Media Strategy

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    Ultimate Guide to Raspberry Pi - Tips, Tricks, and Hacks

    Skills you'll gain: Command-Line Interface, Unix Commands, Remote Access Systems, Linux Commands, Unix Shell, Unix, System Configuration, Computer Hardware, Data Maintenance, Package and Software Management, Linux Administration, File Systems, Embedded Systems, USB, Operating Systems, File Management, Scripting, Peripheral Devices, Software Installation

    Beginner · Course · 3 - 6 Months

  • L

    LearnKartS

    Achieving Excellence in GCP Architecting

    Skills you'll gain: Google Cloud Platform, Cloud Computing Architecture, Cloud Solutions, Solution Architecture, Cloud Infrastructure, Cloud Security, Cloud Computing, Security Controls, Infrastructure Architecture, Cloud Services, Scalability, Performance Tuning, System Monitoring, Operational Excellence

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Analyze Churn, Design Onboarding Success

    Skills you'll gain: Customer Retention, Customer Analysis, Business Metrics, Data Analysis, Performance Metric, Customer Insights, Analysis, Performance Measurement, Trend Analysis, Benchmarking, Key Performance Indicators (KPIs), Pareto Chart, Descriptive Analytics, Root Cause Analysis, Consumer Behaviour

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    YouTube Analytics: Optimize Performance

    Skills you'll gain: Benchmarking, Search Engine Optimization, Content Performance Analysis, Marketing Analytics, Content Optimization, Key Performance Indicators (KPIs), Social Media Analytics, Performance Analysis, Web Analytics and SEO, Performance Metric, Performance Measurement, Content Strategy, Performance Improvement, Driving engagement, Customer Retention

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Rust Basics and Core Concepts

    Skills you'll gain: Package and Software Management, Software Installation, Memory Management, Build Tools, Programming Principles, Integrated Development Environments

    Beginner · Course · 1 - 3 Months

  • A

    Alignor

    Giving and Receiving Feedback in a Diverse Environment

    Skills you'll gain: Active Listening, Tactfulness, Verbal Communication Skills, Interpersonal Communications, Constructive Feedback, Communication Strategies, Empathy, Diversity and Inclusion, Conflict Management, Diversity Awareness, Advocacy, Communication, Emotional Intelligence, Composure, Peer Review, Expectation Management, Collaboration, Interactive Learning, Performance Review, Relationship Building

    Intermediate · Course · 1 - 4 Weeks

1…262263264…356

In summary, here are 10 of our most popular customer journey courses

  • CBAP Certification Business Analysis Training: Simplilearn
  • Salesforce Lightning App Builder for Developers and Admins: LearnKartS
  • Marketing Science e Estratégia de Marketing: Fundação Instituto de Administração
  • Robotics Process Automation for Smart Manufacturing : Starweaver
  • Database Design and Operational Business Intelligence: Edureka
  • Gestión de marca y producto en el punto de venta: UBITS
  • Ultimate Guide to Raspberry Pi - Tips, Tricks, and Hacks: Packt
  • Achieving Excellence in GCP Architecting: LearnKartS
  • Analyze Churn, Design Onboarding Success: Coursera
  • YouTube Analytics: Optimize Performance: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok