Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: User Interface (UI) Design, Data Persistence, Interactive Data Visualization, Database Management, Real Time Data, Computer Programming, Data Management, Software Installation, Data Structures, Data Modeling
Intermediate · Specialization · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Digital Transformation, Digital Marketing, Marketing, Marketing Strategies, Consumer Behaviour, Customer Engagement, Promotional Strategies, Product Development, Content Creation, Innovation, Business Strategies
Beginner · Course · 1 - 4 Weeks

Meta
Skills you'll gain: Git (Version Control System), Android Jetpack, Android Development, Android Studio, User Interface and User Experience (UI/UX) Design, Mobile Development, User Interface (UI), Kotlin, Application Development, Wireframing, User Flows
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Cascading Style Sheets (CSS), Responsive Web Design, Browser Compatibility, Hypertext Markup Language (HTML), Web Development Tools, Web Design, Web Development
Intermediate · Guided Project · Less Than 2 Hours

Clemson University
Skills you'll gain: Software Development Methodologies, Software Engineering, Software Development, Requirements Analysis, Human Centered Design, User Research, User Experience Design, UI/UX Research, Software Development Tools, AI Enablement, Artificial Intelligence
Build toward a degree
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Agile Methodology, Sprint Retrospectives, Agile Project Management, Sprint Planning, User Story, Backlogs, Goal Setting, Team Management
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Restful API, Application Security, Java, Model View Controller, Development Environment, Web Applications, Application Programming Interface (API), Apache Maven, Authorization (Computing), Authentications, Role-Based Access Control (RBAC)
Intermediate · Course · 1 - 4 Weeks

California Institute of the Arts
Skills you'll gain: Peer Review, Cinematography, Videography, Video Production, Storyboarding, Photo/Video Production and Technology, Editing, Design Elements And Principles, Storytelling, Creativity
Beginner · Course · 1 - 3 Months

Skills you'll gain: Restful API, API Design, Application Deployment, Authentications, Cloud Deployment, User Accounts, Debugging, Operational Databases, Back-End Web Development, Software Testing, Software Development, Database Development, Continuous Integration
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Quality Management, Quality Management Systems, Continuous Improvement Process, Kaizen Methodology, Supplier Quality Management, Process Improvement, Quality Assurance, Quality Control, Lean Manufacturing, Customer experience improvement, Employee Engagement, Supplier Relationship Management, Statistical Process Controls
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Development, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Customer Communications Management, Lead Generation
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Program Development, C and C++, C++ (Programming Language), Object Oriented Programming (OOP), Computer Programming, Development Environment, Software Development, Computer Science
Beginner · Guided Project · Less Than 2 Hours