
Coursera
Skills you'll gain: Microsoft Azure, Virtual Machines, Data Storage Technologies, Cloud Storage, Cloud Computing, Virtualization and Virtual Machines, Disaster Recovery, Cloud Infrastructure, Cloud Services
Beginner · Guided Project · Less Than 2 Hours

Salesforce
Skills you'll gain: Sales Process, Sales, Salesforce, Sales Operations, Customer Relationship Management, B2B Sales, Data Management, Customer Data Management, Databases, Business-To-Consumer
Beginner · Course · 1 - 4 Weeks

Tufts University
Skills you'll gain: Statistical Hypothesis Testing, Statistical Inference, Microsoft Excel, Quantitative Research, Probability & Statistics, Statistical Analysis, Analytical Skills, Statistics, Business Analytics, Python Programming, Technical Communication
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Service Improvement, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
Beginner · Course · 1 - 4 Weeks
Macquarie University
Skills you'll gain: Microsoft Excel, Excel Formulas, Spreadsheet Software, Dashboard, Data Analysis Expressions (DAX), Consolidation, Automation, Data Visualization, Data Management, Business Requirements
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Media Relations, Proofreading, Public Relations, Stakeholder Analysis, Integrated Marketing Communications, Marketing Communications, Public Affairs, Content Management, Web Content, Performance Reporting, Storytelling, Content Management Systems, Press Releases, Strategic Communication, Content Strategy, Report Writing, Content Marketing, Social Media Content, Marketing Effectiveness, Generative AI
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Data Integration, Data Pipelines, Data Lakes, Microsoft Azure, Azure Synapse Analytics, Performance Tuning, Data Transformation, Data Validation, Data Storage Technologies, SQL, Data Storage, Cloud Storage
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Visual Studio, Managed Services, Continuous Deployment, Cloud Computing, Integrated Development Environments, Microsoft SQL Servers, Cloud Security, Cloud Storage, Web Applications, Mobile Development
Intermediate · Course · 1 - 4 Weeks
Kennesaw State University
Skills you'll gain: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Verbal Communication Skills, Communication, LinkedIn
Beginner · Course · 1 - 4 Weeks