Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Duke University
Skills you'll gain: World Music, Music History, Music, Musical Composition, Music Theory, Aesthetics, Multimedia, Public Affairs, Culture, Performing Arts, Interactive Learning, Music Performance, Electronic Media, Experimentation, Creativity, Media and Communications, Cultural Diversity, Research
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prototyping, User Interface (UI) Design, Usability, User Research, Interactive Design, Design Strategies, UI/UX Research, User Centered Design, Mockups, Visual Design, Usability Testing, Graphic and Visual Design Software, Figma (Design Software), Design Thinking, Design Elements And Principles
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Interface (UI) Design, Figma (Design Software), UI Components, User Experience Design, Layout Design, Prototyping, Wireframing, Mobile Development
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting
Beginner · Course · 1 - 3 Months

Aptly
Skills you'll gain: TikTok, Social Media Marketing, Business Marketing, Social Media Strategy, Social Media, Content Creation, Marketing Strategies, Content Marketing, Marketing, Brand Awareness, Driving engagement, Content Strategy, Branding, Customer Engagement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Deployment, CI/CD, Full-Stack Web Development, MongoDB, Application Design, Node.JS, React.js, DevOps, NoSQL, Database Management, Kubernetes, Front-End Web Development, Software Architecture, Application Development, Authorization (Computing), Back-End Web Development, Restful API, Application Programming Interface (API), GitHub, Javascript
Advanced · Course · 1 - 3 Months

Skills you'll gain: Peer Review, Adobe Firefly, Game Design, Generative AI, Adobe Creative Cloud, Graphic Design, Responsible AI, Adobe Photoshop, Design, Design Research, User Experience Design, Oral Expression, Prompt Engineering, Creativity
Beginner · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Brand Management, Digital Media Strategy, Digital Marketing, Marketing Communications, Digital Transformation, Marketing Analytics, Social Media Marketing, Marketing Strategies, Business Marketing, Marketing Automation, Consumer Behaviour, Innovation
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Biological Engineering, Molecular Biology, Biotechnology, Electrical Engineering, Engineering Design Process, Biochemistry, Cell Biology, Technical Design, Research Design, Biology, Computational Logic, Laboratory Experience, Technical Standard
Build toward a degree
Beginner · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: User Research, UI/UX Research, User Experience Design, Logo Design, User Centered Design, Experience Design, Usability, Wireframing, Mockups, Prototyping, Persona Development, Graphic and Visual Design
Beginner · Course · 1 - 3 Months
Duke University
Skills you'll gain: Financial Statement Analysis, Financial Statements, Balance Sheet, Financial Acumen, Income Statement, Financial Analysis, Profit and Loss (P&L) Management, Business Modeling, Operational Analysis, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

Accenture
Skills you'll gain: Data Literacy, Computer Literacy, Microsoft Excel, digital literacy, Data Analysis, Data-Driven Decision-Making, Emerging Technologies, Data Collection, Computer Security Awareness Training, Digital Communications, Computer Programming, Productivity Software, Web Development, Information Technology, Business Technologies, Javascript, Python Programming, Blockchain, Cloud Computing, Computer Hardware
Beginner · Course · 1 - 4 Weeks