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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    D

    Duke University

    Art of the MOOC: Experiments with Sound

    Skills you'll gain: World Music, Music History, Music, Musical Composition, Music Theory, Aesthetics, Multimedia, Public Affairs, Culture, Performing Arts, Interactive Learning, Music Performance, Electronic Media, Experimentation, Creativity, Media and Communications, Cultural Diversity, Research

    4.8
    Rating, 4.8 out of 5 stars
    ·
    77 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    User Interface Design: Principles, Prototyping, Practices

    Skills you'll gain: Prototyping, User Interface (UI) Design, Usability, User Research, Interactive Design, Design Strategies, UI/UX Research, User Centered Design, Mockups, Visual Design, Usability Testing, Graphic and Visual Design Software, Figma (Design Software), Design Thinking, Design Elements And Principles

    4.8
    Rating, 4.8 out of 5 stars
    ·
    41 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    UI Design using Material Design 3: Designing a Reminder App

    Skills you'll gain: User Interface (UI) Design, Figma (Design Software), UI Components, User Experience Design, Layout Design, Prototyping, Wireframing, Mobile Development

    Intermediate · Guided Project · Less Than 2 Hours

  • P

    Packt

    ServiceNow System Administrator from Zero to Hero

    Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting

    4.2
    Rating, 4.2 out of 5 stars
    ·
    26 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Aptly

    TikTok for Business

    Skills you'll gain: TikTok, Social Media Marketing, Business Marketing, Social Media Strategy, Social Media, Content Creation, Marketing Strategies, Content Marketing, Marketing, Brand Awareness, Driving engagement, Content Strategy, Branding, Customer Engagement

    4.8
    Rating, 4.8 out of 5 stars
    ·
    13 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    JavaScript Full Stack Capstone Project

    Skills you'll gain: Cloud Deployment, CI/CD, Full-Stack Web Development, MongoDB, Application Design, Node.JS, React.js, DevOps, NoSQL, Database Management, Kubernetes, Front-End Web Development, Software Architecture, Application Development, Authorization (Computing), Back-End Web Development, Restful API, Application Programming Interface (API), GitHub, Javascript

    4.7
    Rating, 4.7 out of 5 stars
    ·
    40 reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    X

    Xbox

    Designing with GenAI and Capstone Project

    Skills you'll gain: Peer Review, Adobe Firefly, Game Design, Generative AI, Adobe Creative Cloud, Graphic Design, Responsible AI, Adobe Photoshop, Design, Design Research, User Experience Design, Oral Expression, Prompt Engineering, Creativity

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Impulsando la transformación del marketing digital

    Skills you'll gain: Brand Management, Digital Media Strategy, Digital Marketing, Marketing Communications, Digital Transformation, Marketing Analytics, Social Media Marketing, Marketing Strategies, Business Marketing, Marketing Automation, Consumer Behaviour, Innovation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    96 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Engineering Genetic Circuits: Design

    Skills you'll gain: Biological Engineering, Molecular Biology, Biotechnology, Electrical Engineering, Engineering Design Process, Biochemistry, Cell Biology, Technical Design, Research Design, Biology, Computational Logic, Laboratory Experience, Technical Standard

    Build toward a degree

    4.5
    Rating, 4.5 out of 5 stars
    ·
    33 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    Northeastern University

    UX Web Design: Build User-Centric Websites

    Skills you'll gain: User Research, UI/UX Research, User Experience Design, Logo Design, User Centered Design, Experience Design, Usability, Wireframing, Mockups, Prototyping, Persona Development, Graphic and Visual Design

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Balance Sheet and Business Cases

    Skills you'll gain: Financial Statement Analysis, Financial Statements, Balance Sheet, Financial Acumen, Income Statement, Financial Analysis, Profit and Loss (P&L) Management, Business Modeling, Operational Analysis, Operational Efficiency

    4.9
    Rating, 4.9 out of 5 stars
    ·
    30 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    A

    Accenture

    Understanding Technology and Data

    Skills you'll gain: Data Literacy, Computer Literacy, Microsoft Excel, digital literacy, Data Analysis, Data-Driven Decision-Making, Emerging Technologies, Data Collection, Computer Security Awareness Training, Digital Communications, Computer Programming, Productivity Software, Web Development, Information Technology, Business Technologies, Javascript, Python Programming, Blockchain, Cloud Computing, Computer Hardware

    4.7
    Rating, 4.7 out of 5 stars
    ·
    32 reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Art of the MOOC: Experiments with Sound: Duke University
  • User Interface Design: Principles, Prototyping, Practices: Coursera
  • UI Design using Material Design 3: Designing a Reminder App: Coursera
  • ServiceNow System Administrator from Zero to Hero: Packt
  • TikTok for Business: Aptly
  • JavaScript Full Stack Capstone Project: IBM
  • Designing with GenAI and Capstone Project: Xbox
  • Impulsando la transformación del marketing digital: Tecnológico de Monterrey
  • Engineering Genetic Circuits: Design: University of Colorado Boulder
  • UX Web Design: Build User-Centric Websites: Northeastern University

Other topics to explore

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