Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado System
Skills you'll gain: File I/O, C++ (Programming Language), Object Oriented Programming (OOP), Object Oriented Design, Video Game Development, Unreal Engine, Event-Driven Programming, Unity Engine, C# (Programming Language), User Interface (UI), Data Structures
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Prototyping, Adobe Firefly, AI Workflows, Functional Design, Generative AI, Prompt Engineering, Artificial Intelligence, Mockups, ChatGPT, Canva (Software), User Experience Design, Wireframing, Creativity, Automation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Content Performance Analysis, Google Gemini, Generative AI, Content Strategy, Content Marketing, AI Workflows, ChatGPT, Google Analytics, AI Product Strategy, Responsible AI, Content Creation, Metadata Management, Customer Insights, Market Intelligence, Ethical Standards And Conduct
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Cryptography, Encryption, Application Development, Security Engineering, Application Security, C++ (Programming Language)
Intermediate · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Verbal Communication Skills, Public Speaking, Technical Communication, Presentations, Persuasive Communication, Storytelling, Non-Verbal Communication, Microsoft PowerPoint, Communication, Target Audience, Interpersonal Communications, Contingency Planning
Build toward a degree
Beginner · Course · 1 - 4 Weeks

University of California, Davis
Skills you'll gain: Scientific Methods, Systems Of Measurement, Experimentation, Statistical Analysis, Quantitative Research, Human Factors, Psychology, Research Methodologies, Neurology, Product Testing, Physiology
Beginner · Course · 1 - 4 Weeks

International Institute of Information Technology, Hyderabad
Skills you'll gain: Computer Engineering, Computer Science, System Programming, Embedded Systems, Performance Tuning, C (Programming Language), Computational Logic, Numerical Analysis, Algorithms, Debugging
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Research, European History, World History, Photography, Investigation, Qualitative Research, Research Methodologies, Journals
Intermediate · Course · 1 - 3 Months
Kennesaw State University
Skills you'll gain: Trustworthiness, Brand Loyalty, Customer Retention, Customer Relationship Building, Consultative Approaches, Honesty, Strategic Partnership, B2B Sales, Business Relationship Management, Personal Attributes, Automation, Digital Transformation, Collaboration, Adaptability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Matplotlib, Seaborn, Plot (Graphics), Scatter Plots, Histogram, Data Visualization, Data Visualization Software, Statistical Visualization, Data Analysis, Python Programming
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: IntelliJ IDEA, Software Development Tools, Development Environment, Scala Programming, Build Tools, Software Development, Software Installation, Software Engineering
Beginner · Guided Project · Less Than 2 Hours

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Marketing Analytics, AI Personalization, Predictive Analytics, Customer Engagement, Advanced Analytics, Data-Driven Decision-Making, Predictive Modeling, AI Enablement, Marketing Strategies, Emerging Technologies, Revenue Management, Loyalty Programs, Brand Marketing, Digital Media Strategy, Media Strategy, Digital Transformation, Drive Engagement, Media Planning, Media Relations, Price Negotiation
Beginner · Course · 1 - 4 Weeks