Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Johns Hopkins University
Skills you'll gain: Social Network Analysis, Network Analysis, Graph Theory, Social Sciences, Statistical Analysis, R Programming, Sociology, Statistical Modeling, Statistical Hypothesis Testing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Employee Surveys, Surveys, User Feedback, Security Awareness, Cloud Security, Business Software, Data Sharing, Email Automation, Collaborative Software, Business Technologies
Beginner · Guided Project · Less Than 2 Hours

Alfaisal University | KLD
Skills you'll gain: Accounts Receivable, Account Management, Customer Analysis, Accounting, Accounting Records, Credit Risk, Financial Analysis, Financial Statements, Sales Presentation
Beginner · Course · 1 - 4 Weeks

Packt
Skills you'll gain: Ideation, Prompt Engineering, Storytelling, Brainstorming, ChatGPT, Creativity, Learning Strategies, Generative AI, Responsible AI, Game Design, Storyboarding, Artificial Intelligence, Content Creation, Writing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Collaborative Software, Miro AI, User Experience, Project Design, Process Mapping, Customer experience improvement, Wireframing
Beginner · Guided Project · Less Than 2 Hours

Fundação Instituto de Administração
Skills you'll gain: Digital Transformation, Business Modeling, Entrepreneurship, Innovation, Operational Excellence, Value Propositions, Business Process Management, Design Thinking, Business Strategies, Customer experience strategy (CX), Product Development, Emerging Technologies
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Digital Transformation, Business Transformation, Data Strategy, Innovation, Organizational Strategy, Organizational Change, Cross-Channel Marketing, Customer experience strategy (CX), Business Process, Business Priorities, Customer Engagement, Strategic Partnership, Consumer Behaviour, Emerging Technologies
Beginner · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: Data Management, Data Store, Middleware, Database Management
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Facebook, Online Advertising, Web Analytics, Social Media Marketing, Digital Advertising, User Accounts, Compliance Management
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Software Documentation, Generative AI, Debugging, ChatGPT, Integrated Development Environments, Development Environment, Python Programming, Prompt Engineering, Software Development, Application Development
Intermediate · Guided Project · Less Than 2 Hours

Erasmus University Rotterdam
Skills you'll gain: Design Thinking, Sustainable Development, Sustainable Business, Entrepreneurship, Environmental Social And Corporate Governance (ESG), Product Development, Business Modeling, Innovation, Investment Banking, Ideation, Stakeholder Management, Customer Analysis
Beginner · Course · 1 - 3 Months

AI Business School
Skills you'll gain: Prompt Engineering, Generative AI, Sales, Sales Enablement, AI Personalization, Large Language Modeling, ChatGPT, AI Enablement, Workflow Management, Artificial Intelligence, Ideation, Innovation, Business Transformation, Content Creation, Key Management
Intermediate · Course · 1 - 4 Weeks