Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Skills you'll gain: Computational Thinking, Algorithms, Graph Theory, Data Structures, C++ (Programming Language), C and C++, Programming Principles, Computer Programming, Object Oriented Programming (OOP), Technical Design, Theoretical Computer Science
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Object Oriented Programming (OOP), Java, Java Programming, Eclipse (Software), Object Oriented Design, Program Development, Computer Programming, Software Design
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Microsoft Azure, Data Visualization, Microsoft Excel, Internet Of Things, Cloud Storage, Data Storage Technologies, Data Import/Export, Data Pipelines
Beginner · Guided Project · Less Than 2 Hours

Banco Interamericano de Desarrollo
Skills you'll gain: Digital Transformation, Cybersecurity, Data Management, Big Data, Talent Management, Interoperability, Business Transformation, Technology Strategies, Analytics, Data Security, Project Design, Public Policies, Policy Development, Public Administration, Service Design, Data-Driven Decision-Making, Governance, Economic Development, Process Improvement, Project Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Mobile Development, React Native, Application Development, User Story, Flutter (Software), User Interface and User Experience (UI/UX) Design, User Interface (UI), Data Persistence, Figma (Design Software), Application Deployment, UI Components, Application Programming Interface (API), Software Development, GitHub
Advanced · Course · 1 - 3 Months

Exploratorium
Skills you'll gain: Developing Training Materials, Collaboration, Creativity, Mechanics, Research, Creative Problem-Solving, Experimentation, Innovation, Mechanical Design, Aesthetics, Construction
Beginner · Course · 1 - 3 Months

Skills you'll gain: SAP Signavio, Business Process Modeling, Performance Measurement, Process Analysis, Business Process, Process Mapping, Process Improvement, Gap Analysis, Process Flow Diagrams, SAP Analytics Cloud, Business Process Improvement, Business Process Management, Process Optimization, Key Performance Indicators (KPIs), Dashboard, Data Visualization, Root Cause Analysis, Data-Driven Decision-Making, ChatGPT
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Generative AI, Art History, Artificial Intelligence, Creativity, Innovation, Collaboration, Experimentation, Music History
Beginner · Course · 1 - 3 Months

Skills you'll gain: Cross Selling, Retail Sales, Product Demonstration, Upselling, Selling Techniques, Personalized Service, Sales Training, Sales Strategy, Customer experience improvement, Merchandising, Customer Service, Team Oriented, Customer Engagement, Customer Complaint Resolution
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Sales Pipelines, Closing (Sales), Customer Retention, Sales Process, Lead Generation, Prospecting and Qualification, Customer Relationship Management, Sales Strategy, Customer Relationship Management (CRM) Software, Sales, Sales Management, Customer Engagement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Computer Security Incident Management, Threat Modeling, Security Management, Risk Management, Business Continuity Planning, Disaster Recovery, Governance, Business Continuity, Application Security, Information Management, Risk Appetite, Security Controls, Governance Risk Management and Compliance, Cybersecurity, Enterprise Security, Cloud Computing, Malware Protection, IT Management, Information Assurance, Test Planning
Intermediate · Specialization · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Creativity, Creative Thinking, Organizational Leadership, Leadership, Innovation, Team Leadership, Business Leadership, Leadership and Management, Collaboration, Cultural Diversity
Beginner · Course · 1 - 4 Weeks