Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: ChatGPT, AI Enablement, Market Research, Financial Forecasting, AI Personalization, Business Solutions, LLM Application, Generative AI, Strategic Decision-Making, Supply Chain Management, Innovation, Forecasting, Customer Support, Artificial Intelligence
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: MySQL, MySQL Workbench, SQL, Data Cleansing, Query Languages, Data Manipulation, Database Management, Databases, Data Quality
Intermediate · Guided Project · Less Than 2 Hours

Amazon Web Services
Skills you'll gain: Amazon Web Services, Control Panels, Cloud Deployment, Application Deployment, Call Center Experience, Customer Communications Management, Outbound Calls, Inbound Calls
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Continuous Integration, CI/CD, Application Deployment, Node.JS, Test Automation, Software Development Tools, Unit Testing, Git (Version Control System), Software Development, GitHub, Javascript
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Google Gemini, Content Performance Analysis, Generative AI, Prompt Engineering, ChatGPT, Search Engine Optimization, Responsible AI, Performance Measurement, Web Analytics and SEO, Keyword Research, Content Creation, AI Personalization, Lead Generation, Metadata Management, Content Strategy
Beginner · Course · 1 - 3 Months

University of Colorado System
Skills you'll gain: Data Governance, AI Enablement, Health Informatics, Machine Learning Algorithms, Analytics, Advanced Analytics, Data-Driven Decision-Making, Artificial Intelligence, Health Information Management, Decision Support Systems, Business Analytics, Predictive Analytics, Machine Learning, Data Integration, Real Time Data, Artificial Neural Networks
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Time Series Analysis and Forecasting, SAS (Software), Feature Engineering, Statistical Analysis, Data Analysis, Digital Signal Processing, Exploratory Data Analysis, Data Preprocessing, Unsupervised Learning, Dimensionality Reduction
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: TypeScript, Scripting, Web Development Tools, Scripting Languages, Programming Principles, Computational Thinking, Computer Programming
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Project Design, Program Management, Timelines, Diagram Design, Work Breakdown Structure, Project Scoping, Project Management, Agile Methodology, Project Management Software, Process Development, Risk Management
Intermediate · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Statistical Hypothesis Testing, Correlation Analysis, Statistical Analysis, Statistical Software, Probability & Statistics, Data Analysis, R (Software), Data Visualization, Statistical Inference, Variance Analysis, Sampling (Statistics)
Build toward a degree
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Database Design, Continuous Integration, Restful API, Docker (Software), Model View Controller, Front-End Web Development, Databases, User Story, CI/CD, Java, Java Programming, Database Application, Application Programming Interface (API), HTML and CSS, Full-Stack Web Development, Spring Boot, Microservices, Back-End Web Development, Software Design Documents, Software Architecture
Advanced · Course · 1 - 3 Months
University of Alberta
Skills you'll gain: Agile Software Development, Requirements Management, Software Development, Product Management, Process Development, Application Lifecycle Management, Software Engineering, Project Planning, Project Management, Customer Engagement
Mixed · Course · 1 - 4 Weeks