Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Edureka
Skills you'll gain: Database Design, Data-Driven Decision-Making, Dashboard, Business Intelligence, Spreadsheet Software, Data Management
Intermediate · Course · 1 - 4 Weeks

ESADE Business and Law School
Skills you'll gain: Succession Planning, Business Modeling, Organizational Structure, Governance, Business Management, Systems Thinking, Business, Risk Analysis, Technology Strategies, Family Support, Business Valuation, Business Leadership, Innovation, Business Process, Business Transformation, Entrepreneurship, Communication, Leadership, Business Analysis, Economics
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Design Thinking, Artificial Intelligence, Analysis, Design
Intermediate · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Engineering Design Process, Engineering Drawings, Basic Electrical Systems, Prototyping, Drafting and Engineering Design, Mechanical Drawings, Computer-Aided Design, Electronics, Technical Drawing, Electronic Components, Robotics, Manufacturing Processes, Electrical Systems, Electronic Hardware, Electrical Wiring, Electrical Engineering, Materials science, Manufacturing and Production, Mechanical Engineering, 3D Modeling
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Innovation, Organizational Change, Change Management, Corporate Strategy, Business Transformation, Organizational Strategy, Business Leadership, Process Development, Growth Strategies, Organizational Structure, Product Development, Customer Analysis, Consumer Behaviour
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Social Network Analysis, Network Analysis, Responsible AI, Graph Theory, Machine Learning, Applied Machine Learning, Research, Model Evaluation, Social Sciences, Statistical Analysis, Amazon Web Services, R Programming, Tensorflow, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Research Design, Sociology, Driving engagement, Machine Learning Methods, Behavioral Economics
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Adobe InDesign, Adobe Creative Cloud, Style Guides, Automation, Layout Design, Graphic Design, Typography, File Management
Intermediate · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Stored Procedure, Microsoft SQL Servers, Transact-SQL, Performance Tuning, Database Management, SQL, Database Design, Microsoft Copilot, System Monitoring, Debugging
Beginner · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Manufacturing Processes, Equipment Design, Manufacturing and Production, Systems Of Measurement, Process Analysis, Process Control, Materials science, Laboratory Testing, Safety Training
Intermediate · Course · 1 - 4 Weeks

Universidad Nacional Autónoma de México
Skills you'll gain: Android Development, Application Design, Android Studio, Mobile Development, Application Development, Prototyping, User Interface and User Experience (UI/UX) Design, Program Development, User Acceptance Testing (UAT), Development Testing, Extensible Markup Language (XML)
Mixed · Course · 1 - 3 Months

Multiple educators
Skills you'll gain: Leadership and Management, Sustainable Development, Sustainable Business, Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Systems Thinking, Brand Marketing, Change Management, Strategic Leadership, Professional Development, Waste Minimization, Packaging and Labeling, Business Leadership, Environment and Resource Management, Regulatory Compliance, Engineering Management, Market Opportunities, Key Performance Indicators (KPIs), Emerging Technologies, Digital Marketing
Build toward a degree
Beginner · Specialization · 1 - 3 Months