Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Korea Advanced Institute of Science and Technology(KAIST)
Skills you'll gain: Scala Programming, Programming Principles, Theoretical Computer Science, Other Programming Languages, Computer Programming, Functional Design
Mixed · Course · 1 - 3 Months

University of Illinois Urbana-Champaign
Skills you'll gain: Loss Prevention, Waste Minimization, Food and Beverage, Supply Chain Management, Production Process, Market Dynamics, Economics, Capacity Planning, Stakeholder Management, Systems Thinking, Analysis, Education and Training
Beginner · Course · 1 - 3 Months

Pearson
Skills you'll gain: Virtual Local Area Network (VLAN), Network Security, Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Network Architecture, TCP/IP, Routing Protocols, Network Switches, Network Routing, Open Shortest Path First (OSPF), Wireless Networks, Ansible, General Networking, Network Infrastructure, Software-Defined Networking, Computer Networking, OSI Models, Local Area Networks, Network Planning And Design, Virtual Private Networks (VPN)
Beginner · Specialization · 1 - 3 Months

Michigan State University
Skills you'll gain: Color Theory, Adobe Illustrator, Digital Design, Animations, Creativity, Image Quality, Design
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Devops Tools, DevOps, Agile Methodology, Application Deployment, Docker (Software), Agile Project Management, Project Management, Technical Communication, Needs Assessment, Prometheus (Software), Business Requirements, Jira (Software), Python Programming, Natural Language Processing, Collaboration, Communication, Professional Networking, Interviewing Skills
Beginner · Course · 1 - 3 Months

Skills you'll gain: Object Oriented Programming (OOP), File I/O, Data Persistence, Object Oriented Design, Java, Maintainability, Software Design, Program Development, Application Development, Data Management, Data Validation
Intermediate · Course · 1 - 4 Weeks

Vanderbilt University
Skills you'll gain: Model Context Protocol, Generative AI Agents, AI Enablement, Email Automation, Business Process Automation, Generative AI, AI Product Strategy, Agentic systems, Initiative and Leadership, Tool Calling, Anthropic Claude, ChatGPT, Automation, Responsible AI, Marketing Automation, Business Solutions, Multimodal Prompts, Artificial Intelligence and Machine Learning (AI/ML), Prompt Engineering, IT Automation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Artificial Intelligence, Generative AI, Predictive Analytics, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Photo Editing, Photography, Adobe Photoshop, Storytelling, Photo/Video Production and Technology, Landscape Architecture, Geographic Information Systems, Image Quality, Global Positioning Systems, Planning, Research, Adobe Creative Cloud, Timelines, Creative Thinking, Creativity, Design Elements And Principles, Color Theory, Critical Thinking, Editing
Beginner · Specialization · 3 - 6 Months

University of Washington
Skills you'll gain: AI Orchestration, Organizational Skills, Process Design, Artificial Intelligence, Functional Design, Goal Setting, Verification And Validation, Reinforcement Learning, Knowledge Transfer, Software Architecture, Interviewing Skills, Software Design Patterns, Decision Making
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sales Strategy, Selling Techniques, Sales Presentation, Sales Process, Market Analysis, Sales, Technical Sales, Customer Relationship Building, Customer Relationship Management, Market Opportunities, Competitive Analysis, Market Dynamics, Company, Product, and Service Knowledge, Customer Insights
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Amazon Web Services, AWS Identity and Access Management (IAM), Amazon S3, Information Architecture, Machine Learning
Beginner · Guided Project · Less Than 2 Hours