Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Michigan
Skills you'll gain: Human Resources, Human Capital, Labor Relations, Diversity and Inclusion, Change Management, Organizational Change, Team Management, Employee Engagement, Negotiation, Talent Management
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Prototyping, Adobe Firefly, AI Workflows, Functional Design, Generative AI, Prompt Engineering, Artificial Intelligence, Mockups, ChatGPT, Canva (Software), User Experience Design, Wireframing, Creativity, Automation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Application Deployment, Kubernetes, Network Troubleshooting, Performance Tuning, Continuous Deployment, Network Performance Management, Network Routing, Network Security, Network Protocols, Load Balancing, Scalability
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Web Content Accessibility Guidelines, Educational Materials, Instructional Design
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Swift Programming, Apple Xcode, Apple iOS, Mobile Development, Application Development, Integrated Development Environments, Data Management, User Interface (UI), Git (Version Control System), Debugging
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Generative AI, Generative Model Architectures, Large Language Modeling, LLM Application, Generative Adversarial Networks (GANs), Retrieval-Augmented Generation, OpenAI, Hugging Face, Multimodal Prompts, Responsible AI, Embeddings, Prompt Engineering, AI Security, Autoencoders, Vision Transformer (ViT), Model Deployment, Image Analysis
Intermediate · Course · 1 - 3 Months

Arizona State University
Skills you'll gain: Problem Solving, Critical Thinking and Problem Solving, Creativity, Decision Making, Human Learning, Usability, Psychology, Human Centered Design, User Interface and User Experience (UI/UX) Design
Intermediate · Course · 1 - 3 Months

Universidad de los Andes
Skills you'll gain: Augmented and Virtual Reality (AR/VR), Prototyping, Virtual Reality, Usability Testing, Augmented Reality, Unity Engine, Virtual Environment, UI/UX Research, Cross Platform Development, 3D Assets, User Interface (UI), Animation and Game Design, Unreal Engine, Interaction Design, User Experience, C# (Programming Language), Development Environment, Display Devices, Event-Driven Programming, Development Testing
Intermediate · Specialization · 3 - 6 Months

Universidad de Palermo
Skills you'll gain: Business Strategy, Business Planning, Technology Strategies, Digital Transformation, Innovation, Strategic Thinking, Business Modeling, Emerging Technologies, Organizational Change, Business Technologies, Customer experience improvement
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Oracle SQL Developer, Oracle Databases, Database Design, Data Manipulation, SQL, Relational Databases, Database Management, Databases, Data Transformation, Case Studies, Query Languages, Pivot Tables And Charts, Data Analysis, Performance Tuning, Business Intelligence, Analytics
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Microsoft Copilot, Microsoft Outlook, Microsoft Teams, Email Automation, Microsoft 365, Collaborative Software, Productivity Software, Meeting Facilitation, Prompt Engineering, Proposal Development, Calendar Management, Business Correspondence, Microsoft Word, Workflow Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Data Structures, File I/O, Network Routing, Computer Networking, Object Oriented Programming (OOP), Python Programming, Network Routers, Algorithms, Computer Programming
Intermediate · Guided Project · Less Than 2 Hours