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There are 5 modules in this course
This course is for professionals new to Microsoft 365 Copilot who want to build confidence using AI for communication and collaboration. No prior experience is needed, but you’ll need access to Microsoft 365 with Copilot enabled. A free 30-day trial is available via the course link.
You’ll learn how to use Copilot in Outlook and Teams to enhance communication and collaboration. This includes techniques for managing emails, organizing meetings, and analyzing conversations. The course also covers best practices and advanced tips to help you boost productivity with Copilot across Microsoft 365.
By the end of the course, you'll be able to:
• Manage emails effectively using Copilot in Outlook, including drafting, summarizing, and organizing.
• Streamline meeting scheduling and agenda creation with Copilot's assistance.
• Analyze and summarize conversations and meeting transcripts in Teams.
• Apply advanced usage techniques and best practices for Copilot across Microsoft 365 applications.
• Develop strategies to maximize productivity and efficiency using Copilot in various work scenarios.
Start building your skills with hands-on, practical guidance.
In this module, you'll explore advanced email management techniques using Microsoft 365 Copilot in Outlook. You’ll learn how to draft clear and well-structured emails with the help of Copilot, making your communication more effective. Copilot will also assist you in summarizing long email threads, organizing your inbox, and prioritizing important messages. Plus, you’ll discover how to adjust the tone and style of your emails to suit different recipients and purposes. Through hands-on activities, you’ll gain practical skills in managing your inbox and boosting your productivity. By the end of this module, you’ll be able to use Copilot to streamline your email workflow, ensuring clear communication and efficient email management.
What's included
10 videos12 readings7 assignments
Show info about module content
10 videos•Total 68 minutes
Introduction to efficient collaboration and communication with Copilot in Outlook and Teams•4 minutes
Orientating Copilot in online applications•7 minutes
Exploring Copilot right-hand interface•8 minutes
Create email templates with Copilot•7 minutes
Composing audience-specific emails with Copilot•7 minutes
Extracting insights and summaries in emails with Copilot•6 minutes
Walkthrough: Automating an application response step-by-step•7 minutes
Additional resources: Advanced email management with Copilot in Outlook•5 minutes
7 assignments•Total 145 minutes
Activity: Activate Copilot in Outlook•10 minutes
Knowledge check: Effective email communication with Copilot•15 minutes
Activity: Create an automated application response•30 minutes
Knowledge check: Email management and organization with Copilot•15 minutes
Activity: Creating appropriate rules•30 minutes
Knowledge check: Advanced email productivity with Copilot•15 minutes
Module quiz: Advanced email management with Copilot in Outlook•30 minutes
Enhancing collaboration in Microsoft Teams
Module 2•3 hours to complete
Module details
This module focuses on helping you leverage Microsoft 365 Copilot to enhance collaboration within Microsoft Teams. You will learn how to summarize and extract key points from Teams conversations, analyze meeting transcripts to identify action items and decisions, and use Copilot to improve real-time collaboration during Teams meetings. Additionally, the module covers effective project management within Teams using Copilot. Through hands-on activities, you will develop practical skills in conversation summarization, real-time collaboration, and project management, ensuring you can effectively utilize Copilot to improve team communication and productivity.
What's included
7 videos7 readings5 assignments
Show info about module content
7 videos•Total 40 minutes
Summarizing a Teams chat•5 minutes
Walkthrough: Working with applied steps•5 minutes
Optimizing meeting preparation with Copilot•6 minutes
Sentiment meaning analysis and topic tracking•6 minutes
Streamlining recurring meetings with Copilot: Automation and control•5 minutes
Task assignment and follow-up tracking•6 minutes
Module summary: Enhancing collaboration in Microsoft Teams•6 minutes
7 readings•Total 65 minutes
Extract key insights with Copilot•10 minutes
Effective techniques for interrogating transcripts•10 minutes
Enhancing meeting productivity with Copilot•10 minutes
Walkthrough: Gaining insights from a meeting•10 minutes
Playing catch-up•10 minutes
Walkthrough: Allocating tasks with Copilot•10 minutes
Additional resources: Enhancing collaboration in Microsoft Teams•5 minutes
Knowledge check: Real-time collaboration with Copilot in Teams•15 minutes
Activity: Allocating tasks•30 minutes
Knowledge check: Project management in Teams•15 minutes
Module quiz: Enhancing collaboration in Microsoft Teams•30 minutes
Streamlining meeting management
Module 3•3 hours to complete
Module details
This module focuses on enhancing your meeting management through the effective use of Microsoft 365 Copilot. You will learn how to schedule meetings efficiently using natural language prompts, generate comprehensive agendas tailored to specific meeting types, and create effective meeting notes and action item lists. The module also covers AI-assisted preparation and follow-up to help facilitate better meeting outcomes. Through hands-on activities, you will develop practical skills in leveraging Copilot for intelligent meeting scheduling, real-time facilitation, and continuous improvement of meeting processes. By the end of this module, you will be equipped to streamline your meeting management practices, ensuring productive and well-organized meetings.
What's included
7 videos6 readings4 assignments
Show info about module content
7 videos•Total 41 minutes
Enhancing meeting productivity with Copilot and Microsoft Teams•6 minutes
Enhancing team collaboration with Copilot’s AI insights•6 minutes
Walkthrough: A collaborative edit•6 minutes
AI assisted meeting preparation•6 minutes
Evaluating meeting minutes from Teams•5 minutes
Enhancing post-meeting productivity with Copilot in Teams•6 minutes
Module summary: Meeting follow-up and continuous improvement•6 minutes
6 readings•Total 55 minutes
Real-time collaboration with SharePoint and Copilot•10 minutes
Utilizing AI for note-taking and assigning tasks•10 minutes
Further planning with Copilot and the Whiteboard•10 minutes
Advanced analysis of meetings with Copilot in Stream•10 minutes
Walkthrough: Extracting insights from past meetings•10 minutes
Additional resources: Meeting follow-up and continuous improvement•5 minutes
4 assignments•Total 75 minutes
Knowledge check: Intelligent meetings with Copilot and Teams•15 minutes
Knowledge check: AI-assisted meeting facilitation and note-taking•15 minutes
Knowledge check: Meeting follow-up and continuous improvement•15 minutes
Module quiz: Meeting follow-up and continuous improvement•30 minutes
Best practices and advanced techniques for Copilot
Module 4•4 hours to complete
Module details
This module provides an in-depth exploration of advanced strategies and best practices for utilizing Microsoft 365 Copilot effectively. You will learn how to maximize Copilot's capabilities across various Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams. The module covers how to create and refine highly effective prompts, integrate Copilot seamlessly into your daily workflows, and troubleshoot common issues to optimize performance. Through hands-on activities, you will develop practical skills in applying advanced Copilot features, crafting tailored prompts for diverse scenarios, and enhancing productivity by incorporating Copilot into your routine tasks. By the end of the module, you will be equipped with the knowledge and tools to leverage Copilot for improved efficiency and performance in your professional setting.
What's included
8 videos6 readings5 assignments
Show info about module content
8 videos•Total 60 minutes
Exploring prompt patterns for effective AI responses•7 minutes
Exploring Microsoft Copilot prompt gallery•8 minutes
Prompt optimization techniques•7 minutes
New Prompt optimization techniques•7 minutes
Limitations of prompting•9 minutes
Addressing the challenges of AI use•8 minutes
Addressing prompting risks and misuses•8 minutes
Module summary: Best practices and advanced techniques for Copilot•6 minutes
6 readings•Total 55 minutes
Persona prompting•10 minutes
Walkthrough: Apply variations on a theme•10 minutes
Generated knowledge prompting•10 minutes
Walkthrough: Prompting in action•10 minutes
Best practices for ethical AI deployment and usage•10 minutes
Additional resources: Best practices and advanced techniques for Copilot•5 minutes
5 assignments•Total 105 minutes
Activity: Create two variations on one theme•30 minutes
Knowledge check: Troubleshooting and performance optimization•15 minutes
Module quiz: Best practices and advanced techniques for Copilot•30 minutes
Final project and assessment: Copilot for advanced collaboration in Teams and Outlook
Module 5•4 hours to complete
Module details
In this module, you’ll enhance your content creation and formatting skills using Copilot in Word, Teams, and Outlook. You will start by creating a proposal outline using advanced prompting techniques. Then, you'll collaborate with others using Teams and Outlook to develop this proposal further. You’ll be placed in a real-life scenario where you’ll analyze and work through the provided information with the tools and skills you’ve learned. The goal is to successfully create and complete a proposal for a new product.
What's included
2 videos6 readings6 assignments1 plugin
Show info about module content
2 videos•Total 11 minutes
Course recap: Copilot for advanced collaboration in Teams and Outlook •7 minutes
Congratulations•4 minutes
6 readings•Total 80 minutes
About the final project•30 minutes
About the final assessment•10 minutes
Coursera community•10 minutes
Showcase your skills•10 minutes
Crafting a resume and preparing for interviews•10 minutes
Networking and career development with Microsoft 365 Copilot•10 minutes
6 assignments•Total 140 minutes
Step 1: Build documents using prompt patterns•10 minutes
Step 2: Create an outline for a product•10 minutes
Step 3: Schedule and hold a project review meeting•10 minutes
Step 4: Analyze communications and extract insights•10 minutes
Step 5: Draft a final project proposal•10 minutes
Course quiz: Copilot for advanced collaboration in Teams and Outlook •90 minutes
1 plugin•Total 30 minutes
Exemplar: Comprehensive project management with Copilot•30 minutes
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C
CA
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Reviewed on Oct 22, 2025
The course was informative and insightful. It helped provide a much-needed knowledge refresh on the applications I use while incorporating the latest new developments on Generative AI.
This course is part of a professional certification program designed for people who use Microsoft 365 in their daily work or personal tasks and want to boost their productivity with the power of AI tools like Copilot. If you're an office worker, manager, business analyst content creator, or someone looking to improve your document creation, data analysis, and collaboration skills, this course is for you. Whether you're enhancing your career or streamlining your projects, you'll find that with basic Microsoft 365 knowledge, you can optimize your workflows and become more efficient.
What background knowledge is necessary?
Basic proficiency in Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, and Teams is required. It is necessary to have access to Microsoft 365 with Copilot enabled, although no prior experience with Copilot is needed.
What is this program about?
This program, designed by industry experts, helps individuals who regularly use Microsoft 365 applications in their work boost productivity with AI-assisted tools like Copilot. Ideal for office workers, managers, knowledge workers, project managers, business analysts, and content creators, it equips you with the skills to streamline workflows, enhance document creation, and improve collaboration across various industries. Upon completion, you will earn a professional certificate that demonstrates your expertise and boosts your career potential.
What is the main benefit of a Professional Certificate?
Whether you’re looking to start a new career or advance in your current one, Professional Certificates help you become job-ready. Apply your new skills through hands-on projects that showcase your expertise to potential employers, and earn a career credential to open new opportunities.
What jobs can I get with Microsoft 365 Copilot skills?
With Microsoft 365 Copilot skills, you can pursue roles such as administrative assistant, project manager, business analyst, content creator, and other positions that require proficiency in Microsoft 365 applications and AI tools.
Will I be able to complete this course online?
This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.
Do I need to take the courses in a specific order?
We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a practice exam that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.