• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Service Design

Service Design Courses

Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.


Popular Service Design Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    Learn Automation Testing with Java and Selenium Webdriver

    Skills you'll gain: Selenium (Software), Object Oriented Programming (OOP), Eclipse (Software), Java, Java Programming, JUnit, HTML and CSS, Test Automation, Software Testing, Test Script Development, Integrated Development Environments, Test Data, Test Tools, Browser Compatibility, Computer Programming, Web Development, Programming Principles, Test Case, Software Design, Development Environment

    4.4
    Rating, 4.4 out of 5 stars
    ·
    28 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Customer Support

    Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation

    4.1
    Rating, 4.1 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Taking Safety and Quality Improvement Work to the Next Level (Patient Safety VII)

    Skills you'll gain: Patient Safety, Corrective and Preventive Action (CAPA), Healthcare Project Management, Patient Flow, Case Management, Safety Assurance, Quality Improvement, Safety Standards, Continuous Quality Improvement (CQI), Clinical Data Management, Leadership, Systems Of Measurement

    4.6
    Rating, 4.6 out of 5 stars
    ·
    95 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    GenAI for Call Centers: AI-Driven Customer Success

    Skills you'll gain: Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, AI Enablement, Personalized Service, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Automation, Analysis

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Macquarie University

    Cyber Security: DevOps

    Skills you'll gain: AI Security, Responsible AI, Cryptography, DevSecOps, Encryption, Secure Coding, Data Security, Cybersecurity, Network Security, Public Key Infrastructure, Data Encryption Standard, Security Engineering, Software Architecture, Cyber Security Strategy, Cloud Security, CI/CD, Security Awareness, Artificial Intelligence and Machine Learning (AI/ML), Security Controls, Software Development

    4.5
    Rating, 4.5 out of 5 stars
    ·
    16 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Introduction to Academic Research

    Skills you'll gain: Intellectual Property, Research, Research Methodologies, Personal Development, Research Design, Research and Design, Curiosity, Science and Research, Problem Solving, Persistence, Persuasive Communication, Time Management, Student Engagement, Goal Setting, Journals, Communication, Ethical Standards And Conduct, Strategic Thinking, Decision Making, Safety and Security

    Beginner · Specialization · 3 - 6 Months

  • Status: Free
    Free
    U

    Universidad Austral

    El trabajo por proyectos en escuelas de contextos rurales

    Skills you'll gain: Project Documentation, Differentiated Instruction, Project Design, Program Evaluation, Curriculum Planning, Lesson Planning, Problem Solving, Curriculum Development, Student-Centred Learning, Instructional and Curriculum Design, Teaching, Student Engagement, Cultural Diversity

    4.9
    Rating, 4.9 out of 5 stars
    ·
    210 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    Institut Mines-Télécom

    Fabrication additive : l'impression 3D dans l'industrie

    Skills you'll gain: Manufacturing Processes, Manufacturing Operations, Safety Standards, 3D Modeling, Industrial Engineering, Production Process, Materials science, Mechanical Design, Computer-Aided Design, Mechanical Engineering, Environment Health And Safety, Process Control, Environmental Issue, Product Development, Quality Assurance, Prototyping

    4.9
    Rating, 4.9 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    É

    École Polytechnique Fédérale de Lausanne

    Programming Reactive Systems

    Skills you'll gain: Scala Programming, Scalability, Distributed Computing, Event-Driven Programming, Microservices, System Design and Implementation, Software Architecture, Software Design Patterns, Software Design, Cloud Computing, Data Structures

    3.9
    Rating, 3.9 out of 5 stars
    ·
    31 reviews

    Intermediate · Course · 1 - 3 Months

  • U

    Universidades Anáhuac

    Liderazgo efectivo y colaboración con inteligencia emocional

    Skills you'll gain: Team Building, Empathy & Emotional Intelligence, Emotional Intelligence, Team Management, Personal Development, Team Leadership, Organizational Leadership, Teamwork, Collaboration, Conflict Management, Team Motivation, Professional Development, Productivity, Initiative and Leadership, Leadership, Motivational Skills, Self-Awareness, Overcoming Obstacles, Communication, Problem Solving

    4.9
    Rating, 4.9 out of 5 stars
    ·
    61 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Association of International Certified Professional Accountants

    Blockchain Opportunities Beyond Crypto Assets

    Skills you'll gain: Blockchain, FinTech, Emerging Technologies, Legal Technology, Digital Assets, Payment Systems, Cryptography, Accounting and Finance Software, Technology Solutions, Transaction Processing, Supply Chain Management, Technical Services

    4.5
    Rating, 4.5 out of 5 stars
    ·
    78 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    ARM Cortex (STM32) Deep Dive: Mastering Embedded Systems

    Skills you'll gain: Embedded Software, Embedded Systems, Peripheral Devices, C (Programming Language), System Programming, Hardware Architecture, Data Structures, Debugging, Performance Tuning, Integrated Development Environments, Verification And Validation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    49 reviews

    Advanced · Course · 1 - 4 Weeks

Searches related to service design

service design thinking
medical device design
effective service innovation by design in hotel management
free service design
designing and building ai products and services
business service design
服務模式的體驗、設計與創新:從痛點到賣點 (experience, design, and innovation of service models: from pain points to selling points)
1…396397398…758

In summary, here are 10 of our most popular service design courses

  • Learn Automation Testing with Java and Selenium Webdriver: Packt
  • GenAI for Customer Support: Coursera
  • Taking Safety and Quality Improvement Work to the Next Level (Patient Safety VII): Johns Hopkins University
  • GenAI for Call Centers: AI-Driven Customer Success: Coursera
  • Cyber Security: DevOps: Macquarie University
  • Introduction to Academic Research: University of California, Davis
  • El trabajo por proyectos en escuelas de contextos rurales: Universidad Austral
  • Fabrication additive : l'impression 3D dans l'industrie: Institut Mines-Télécom
  • Programming Reactive Systems: École Polytechnique Fédérale de Lausanne
  • Liderazgo efectivo y colaboración con inteligencia emocional: Universidades Anáhuac

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok