Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Cloud Applications, Cloud Hosting, Restful API, Cloud Infrastructure, Authentications, Application Programming Interface (API), Web Development, Serverless Computing, Virtual Machines, Authorization (Computing), Microsoft SQL Servers, Network Routing, Virtualization, Web Content

Skills you'll gain: Microservices, Google Cloud Platform, Cloud Applications, Software Architecture, Cloud Development, Event-Driven Programming, Serverless Computing, Service Oriented Architecture, Cloud Computing Architecture, Systems Architecture, Scalability

Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization

Skills you'll gain: Content Performance Analysis, Microsoft Copilot, Content Creation, Generative AI Agents, Marketing Materials, Ideation, Web Content, Social Media Content, Content Strategy, Blogs, Personalized Service, Paid media, Search Engine Optimization

Skills you'll gain: Spring Framework, Object-Relational Mapping, Cloud Security, Java, Scalability, Cloud Services, Web Services, Cloud Computing, JSON, Security Controls, Restful API, Web Applications, Object Oriented Design, Database Design, Software Design, Dependency Analysis

Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

Skills you'll gain: Lean Methodologies, Workforce Management, Service Design, Business Process, Operations Management, Process Optimization, Operational Analysis, Service Management, Operational Efficiency, Staff Management, Sustainable Business, Quality Improvement, Process Flow Diagrams, Capacity Management, Client Services, Case Studies, Decision Making

Skills you'll gain: Prompt Engineering, Amazon Bedrock, Generative AI, LLM Application, Amazon S3, Application Deployment, Computer Vision

Skills you'll gain: Process Flow Diagrams, Process Mapping, Target Audience, Data Visualization, Content Creation, User Accounts, Business Process, Graphic Design, Business Strategy

Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security

Skills you'll gain: Customer Analysis, New Product Development, Persona Development, Customer Insights, Product Strategy, Product Development, Design Thinking, User Research, Business Planning, Business Strategy, Marketing