Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

SkillUp
Skills you'll gain: Virtual Teams, Telecommuting, Team Leadership, Team Management, Peer Review, Workplace inclusivity, Rapport Building, Team Building, Management Training And Development, Leadership and Management, Teamwork, Collaboration, Strategic Leadership, Leadership, Collaborative Software, Delegation Skills, Cross-Functional Collaboration, Diversity and Inclusion, Trustworthiness, Communication
Intermediate · Specialization · 3 - 6 Months

Tecnológico de Monterrey
Skills you'll gain: Value Propositions, Ideation, Market Opportunities, Entrepreneurship, New Product Development, Business Modeling, Innovation, New Business Development, Business Development, Business Strategies, Business Leadership, Presentations, Customer Insights, Succession Planning, Trend Analysis, Leadership
Advanced · Course · 1 - 3 Months

Skills you'll gain: Advertising Campaigns, Advertising, User Feedback, Marketing Materials, Online Advertising, Business Research, Marketing, Promotional Materials, Market Research, Branding
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Figma (Design Software), Prototyping, Responsive Web Design, UI Components, Layout Design, User Interface (UI) Design, Version Control
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Generative AI, AI Enablement, Responsible AI, AI Product Strategy, Return On Investment, Data Ethics, Artificial Intelligence, Business Process Automation, Operational Efficiency, Innovation, Performance Measurement, Content Creation, Product Design, Customer Support
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Model Deployment, Data Preprocessing, Applied Machine Learning, Machine Learning Methods, Machine Learning, Predictive Modeling, Feature Engineering, Data Pipelines, Data Transformation, Data Science, Python Programming, Regression Analysis
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Photo Editing, Photography, Adobe Creative Cloud, Creativity
Beginner · Course · 1 - 4 Weeks
University of Leeds
Skills you'll gain: Sustainable Business, Corporate Sustainability, Sustainable Development, Environmental Social And Corporate Governance (ESG), Business Transformation, Sustainability Reporting, Business Modeling, Business Leadership, Climate Change Mitigation, Stakeholder Engagement, Case Studies
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Data Integration, Administration, Enterprise Application Management, Governance, Team Management, No-Code Development, User Provisioning, Data Sharing, Management Reporting, Role-Based Access Control (RBAC), Systems Integration, Strategic Planning
Advanced · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Interactive Data Visualization, Data Storytelling, Dashboard, Data Visualization Software, Business Intelligence, Data Security, Data Integration, Data Transformation, Data Management, Data Modeling, Data Cleansing, Software Installation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Application Design, User Interface (UI), Workflow Management, Databases, Business Process Automation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AWS Kinesis, Amazon DynamoDB, Amazon S3, Data Pipelines, Amazon CloudWatch, Cloud Storage, Real Time Data, AWS Identity and Access Management (IAM), Data Storage, Database Management Systems, Data Management, Data Infrastructure, Cloud Security, Encryption, Scalability
Beginner · Course · 1 - 4 Weeks