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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Packt

    Generative AI Art For Beginners

    Skills you'll gain: Prompt Engineering, Generative AI, Prompt Patterns, Artificial Intelligence, Image Analysis, Natural Language Processing, Machine Learning

    Beginner · Course · 1 - 4 Weeks

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    Alex Genadinik

    How I Got 1k Followers In 1 Day: TikTok Marketing & Ads

    Skills you'll gain: TikTok, Case Studies, Advertising, Digital Advertising, Drive Engagement, Growth Strategies, Social Media Campaigns, Customer Engagement, Social Media Marketing, Social Media, Target Audience, Marketing Strategies, Video Production, Content Creation

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
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    IBM

    Introduction to Agile Development and Scrum

    Skills you'll gain: User Story, Agile Software Development, Scrum (Software Development), Agile Methodology, Kanban Principles, Backlogs, Sprint Retrospectives, Agile Project Management, Workflow Management, Sprint Planning, Team Management, Product Requirements, Lean Methodologies, Performance Measurement

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    Rating, 4.9 out of 5 stars
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    2.7K reviews

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Agile Principles and Scrum Roles

    Skills you'll gain: Scrum (Software Development), Team Building, Team Management, Backlogs, Agile Project Management, Agile Methodology, Sprint Retrospectives, Team Leadership, Sprint Planning, User Story, Cross-Functional Collaboration, Case Studies, Project Management, Resilience

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Introduction to FastAPI and Backend Development Fundamentals

    Skills you'll gain: Back-End Web Development, PostgreSQL, Python Programming, Restful API, SQL, API Design, Object-Relational Mapping, Database Management, Databases, Data Validation, Development Environment

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Foundations of Tricentis Tosca Automation

    Skills you'll gain: Test Case, Test Automation, Test Data, Functional Testing, Test Execution Engine, CI/CD, System Testing, Software Testing, No-Code Development, Debugging

    Beginner · Course · 1 - 4 Weeks

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    Universitat Politècnica de València

    Fundamentos TIC para negocios: Aplicaciones empresariales

    Skills you'll gain: Enterprise Resource Planning, Business Software, Supply Chain Management, Business Systems, Customer Relationship Management, Business Intelligence, Information Technology, Information Systems, Productivity Software, Web Applications, Management Information Systems, Decision Support Systems, Microsoft Office, Operating Systems, Computing Platforms, Web Design and Development, Computer Systems, Database Software, Network Architecture, System Software

    Beginner · Course · 1 - 3 Months

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    Coursera

    Master Patient Registration for Clinic Success

    Skills you'll gain: Patient Registration, Claims Processing, Patient Safety, Revenue Cycle Management, Health Information Management, Copayment Collection and Processing, Medical Records, Medical Billing and Coding, Patient Communication, Data Entry, Data Validation

    Beginner · Course · 1 - 3 Months

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    Packt

    Employee Cybersecurity Awareness in the Age of AI

    Skills you'll gain: AI Security, Data Ethics, Security Awareness, Responsible AI, Cybersecurity, Role-Based Access Control (RBAC), General Data Protection Regulation (GDPR), Cyber Risk, Human Factors (Security), Artificial Intelligence, Threat Detection, Fraud detection, Information Privacy, Anomaly Detection, Governance

    Beginner · Course · 1 - 3 Months

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    LearnKartS

    Cloud Data & Application Security

    Skills you'll gain: Cloud Security, Open Web Application Security Project (OWASP), Data Governance, Data Management, Data Security, Secure Coding, Application Security, DevSecOps, Cloud Applications, Key Management, Encryption, Personally Identifiable Information, Information Privacy, OAuth, Cloud Storage, API Gateway, Threat Modeling, Data Encryption Standard, Risk Management Framework

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Analyze Traffic Sources with Analytics Dimensions

    Skills you'll gain: Google Analytics, Marketing Analytics, Web Analytics, Web Analytics and SEO, Data-Driven Decision-Making, Data Analysis, Analytics, Customer Insights, Analysis, Descriptive Analytics, Trend Analysis, Performance Analysis

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Mendix Essentials: Build Your First App

    Skills you'll gain: Agile Methodology, User Feedback, No-Code Development, Collaborative Software, Application Development, User Acceptance Testing (UAT), Customer experience improvement, Software Development, Prototyping, Empowerment, Constructive Feedback, Development Testing, Continuous Improvement Process, Stakeholder Engagement, Cross-Functional Collaboration, Prioritization, User Interface (UI), Business Logic

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Generative AI Art For Beginners: Packt
  • How I Got 1k Followers In 1 Day: TikTok Marketing & Ads: Alex Genadinik
  • Introduction to Agile Development and Scrum: IBM
  • Agile Principles and Scrum Roles: Coursera
  • Introduction to FastAPI and Backend Development Fundamentals: Packt
  • Foundations of Tricentis Tosca Automation: Coursera
  • Fundamentos TIC para negocios: Aplicaciones empresariales: Universitat Politècnica de València
  • Master Patient Registration for Clinic Success: Coursera
  • Employee Cybersecurity Awareness in the Age of AI: Packt
  • Cloud Data & Application Security: LearnKartS

Skills you can learn in Marketing

Market (economics) (28)
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Digital Marketing (13)
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Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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