Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning

Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Mediation, Sales Strategy, Arbitration, Communication, Influencing, Planning, Decision Making, Ethical Standards And Conduct, Cultural Diversity

Skills you'll gain: Microsoft Office

Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development

Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

Skills you'll gain: IBM Cloud, Self Service Technologies, Application Deployment, AI Personalization, Customer Inquiries, Customer Engagement, Cloud Computing, Customer Service, Natural Language Processing

Skills you'll gain: Cryptography, Encryption, Public Key Cryptography Standards (PKCS), Cybersecurity, Digital Communications, Authentications, Data Integrity, Algorithms, Computer Science

Skills you'll gain: Google Cloud Platform, Virtual Machines, Generative AI Agents

Skills you'll gain: Hypertext Markup Language (HTML), Web Design, Web Content Accessibility Guidelines, Web Design and Development, Usability, Semantic Web, Cascading Style Sheets (CSS), Cloud Hosting, Web Servers, Data Validation, File Transfer Protocol (FTP)

Skills you'll gain: Prompt Engineering, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, Training Programs, Personalized Service, Customer Service, Customer experience improvement, Customer Support, Ideation, Business Transformation, Innovation

Skills you'll gain: Canva (Software), Graphic Design, Graphic and Visual Design, Design, Design Elements And Principles, Digital Design, Creative Design, Design and Product, Event Management, Computer Programming

Skills you'll gain: Canva (Software), Photo Editing, Style Guides, Graphic and Visual Design, Design Elements And Principles, Typography