Create Customer Support Data with Google Sheets

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In this Free Guided Project, you will:

Create formulas within Google Sheets to build upon raw data.

Create drop downs and check boxes using the data validation tool.

Link raw data from multiple tabs into a single tab, to obtain an overview of the business’s performance.

Showcase this hands-on experience in an interview

1 week of study, 2 hours
Beginner-friendly
No download needed
Split-screen video
English
Desktop only

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Requirements

This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.

Skills you will develop

  • Data Analysis

  • Data Management

  • Google Sheets

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Introduction to Google Sheets

  2. Import Raw Data

  3. Introduction to Formulas

  4. Introduction to Data Validation

  5. Dashboard Design

  6. Complete the Dashboard

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

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Frequently Asked Questions

Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.

Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.

You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.

At the top of the page, you can press on the experience level for this Guided Project to view any knowledge prerequisites. For every level of Guided Project, your instructor will walk you through step-by-step.

Yes, everything you need to complete your Guided Project will be available in a cloud desktop that is available in your browser.

You'll learn by doing through completing tasks in a split-screen environment directly in your browser. On the left side of the screen, you'll complete the task in your workspace. On the right side of the screen, you'll watch an instructor walk you through the project, step-by-step.