Create Customer Support Data with Google Sheets

4.6
stars
249 ratings
Offered By
Coursera Project Network
3,984 already enrolled
In this Guided Project, you will:

Create formulas within Google Sheets to build upon raw data.

Create drop downs and check boxes using the data validation tool.

Link raw data from multiple tabs into a single tab, to obtain an overview of the business’s performance.

Clock1 week of study, 2 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

Data AnalysisData ManagementGoogle Sheets

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Introduction to Google Sheets

  2. Import Raw Data

  3. Introduction to Formulas

  4. Introduction to Data Validation

  5. Dashboard Design

  6. Complete the Dashboard

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Reviews

TOP REVIEWS FROM CREATE CUSTOMER SUPPORT DATA WITH GOOGLE SHEETS

View all reviews

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.