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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    École Polytechnique

    How to Write and Publish a Scientific Paper (Project-Centered Course)

    Skills you'll gain: Peer Review, Journals, Scientific Methods, Research, Research Design, Proofreading, Research Methodologies, Editing, Ethical Standards And Conduct, Data Management

    4.6
    Rating, 4.6 out of 5 stars
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    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Thrive: Personal and Professional Growth

    Skills you'll gain: Mindfulness, Growth Mindedness, Executive Presence, Goal Setting, Thought Leadership, Personal Development, Stress Management, Prompt Engineering, Emotional Intelligence, Goal-Oriented, Self-Awareness, Resilience, Influencing, ChatGPT, Professional Development, Leadership, Health And Wellness Coaching, Branding, Communication, Critical Thinking

    4.6
    Rating, 4.6 out of 5 stars
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    192 reviews

    Beginner · Specialization · 3 - 6 Months

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    Alex Genadinik

    AI Errors & Hallucinations: Debugging & Fact-Checking

    Skills you'll gain: Prompt Engineering, Debugging, Claude Code, Responsible AI, Verification And Validation, ChatGPT, Artificial Intelligence, Software Testing

    Mixed · Course · 1 - 4 Weeks

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    Alex Genadinik

    Modern Leadership Skills

    Skills you'll gain: Conflict Management, Leadership, Assertiveness, Empathy, Emotional Intelligence, Team Motivation, Business Leadership, Leadership and Management, Strategic Leadership, Verbal Communication Skills, Decision Making, Adaptability, Brand Strategy, Employee Engagement

    Mixed · Course · 3 - 6 Months

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    LearnQuest

    Optimize Virtual Selling with Technology

    Skills you'll gain: Sales Prospecting, Sales, Technical Sales, Sales Pipelines, Sales Strategy, Sales Presentations, Consultative Selling, Return On Investment, Customer Engagement, Needs Assessment, Customer Relationship Management (CRM) Software, Social Media, Relationship Building, Overcoming Objections

    Beginner · Course · 1 - 4 Weeks

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    Macquarie University

    Pitching, Marketing and Sales For Startups

    Skills you'll gain: Value Propositions, Entrepreneurship, Social Media Marketing, Sales, Storytelling, Social Media Strategy, Marketing Strategies, Data-Driven Decision-Making, Customer Insights, Presentations, Fundraising and Crowdsourcing, Market Opportunities, Business Development, Business Modeling, Public Speaking, Strategic Partnership, Professional Networking

    Beginner · Course · 1 - 3 Months

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    Alex Genadinik

    Market Research: Marketing Psychology & Consumer Behavior

    Skills you'll gain: Marketing Psychology, Target Audience, Market Research, Surveys, Marketing, Consumer Behaviour, Customer Analysis, User Research, Data-Driven Decision-Making, Key Performance Indicators (KPIs), Business Research, Market Analysis, Focus Group, Google Analytics

    Mixed · Course · 1 - 3 Months

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    Coursera

    Sales Excellence

    Skills you'll gain: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Closing (Sales), Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, Inside Sales, B2B Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, AI Personalization, Email Automation, Customer Relationship Management (CRM) Software, Generative AI, ChatGPT, Customer Engagement

    4.6
    Rating, 4.6 out of 5 stars
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    461 reviews

    Intermediate · Specialization · 3 - 6 Months

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    Packt

    Future Thinking

    Skills you'll gain: Strategic Thinking, Leadership, Organizational Strategy, Creative Thinking, Collaboration, Business Research, AI Enablement, Data-Driven Decision-Making

    Intermediate · Course · 1 - 3 Months

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    Logical Operations

    Project Management: Predictive/Adaptive Method Fundamentals

    Skills you'll gain: Project Closure, Project Scoping, Project Risk Management, Project Schedules, Cost Management, Sprint Planning, Agile Project Management, Project Planning, Project Management, Scope Management, Change Control, Project Performance, Microsoft Excel, Communication Planning, Team Leadership, Leadership, User Story, Microsoft Word, Microsoft Office, Leadership Development

    Beginner · Specialization · 1 - 3 Months

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    Coursera

    Optimize Campaigns: Data-Driven Marketing

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Cross-Channel Marketing, Customer Analysis, Target Audience, Content Performance Analysis, Marketing Effectiveness, Campaign Management, Data Presentation, Advertising Campaigns, Digital Marketing, Performance marketing, Marketing Strategies, Consumer Behaviour, Data-Driven Decision-Making, Performance Analysis, Marketing Budgets

    Beginner · Course · 1 - 4 Weeks

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    Whizlabs

    Getting Started with Azure Data Solutions

    Skills you'll gain: Azure Synapse Analytics, Microsoft Azure, Data Lakes, Databricks, Data Pipelines, Data Architecture, Database Design, Apache Spark, Big Data, Cloud Storage, Data Storage, Data Processing, Microsoft SQL Servers, Data Integration, Event-Driven Programming, Extract, Transform, Load, Data Security, Operational Databases, Real Time Data

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • How to Write and Publish a Scientific Paper (Project-Centered Course): École Polytechnique
  • Thrive: Personal and Professional Growth: Coursera
  • AI Errors & Hallucinations: Debugging & Fact-Checking: Alex Genadinik
  • Modern Leadership Skills : Alex Genadinik
  • Optimize Virtual Selling with Technology: LearnQuest
  • Pitching, Marketing and Sales For Startups: Macquarie University
  • Market Research: Marketing Psychology & Consumer Behavior: Alex Genadinik
  • Sales Excellence: Coursera
  • Future Thinking: Packt
  • Project Management: Predictive/Adaptive Method Fundamentals: Logical Operations

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
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668 courses
Data Science
425 courses
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145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

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