• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Success

Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • D

    Dubai College of Tourism

    Travel Agency Operations

    Skills you'll gain: Booking (Sales), Travel Arrangements, Selling Techniques, General Sales Practices, Sales, Financial Acumen, Client Services, Financial Analysis, Workflow Management, Proposal Development, Document Management, Customer Communications Management

    4.7 stars, 59 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (59) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • U

    University of Maryland, College Park

    Advanced Digital Marketing

    Skills you'll gain: Customer Retention, Loyalty Programs, Marketing Budgets, Brand Loyalty, Customer Acquisition Management, Competitive Analysis, Customer Analysis, Customer Relationship Management, Customer Insights, Data-Driven Marketing, Customer Relationship Building, Customer Data Management, Marketing Channel, Marketing Analytics, Online Advertising, Customer Engagement, Marketing Effectiveness, AI Personalization, Data Ethics, Digital Marketing

    4.5 stars, 62 reviews, Intermediate, Specialization, 1 - 3 Months

    ★ 4.5 (62) · Intermediate · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • P

    Pearson

    Growing a Business

    Skills you'll gain: Intellectual Property, Growth Strategies, Sales Process, Entrepreneurship, Commercialization, Business Strategy, Marketing, Strategic Partnership, Sales, Sustainable Business, Mergers & Acquisitions, Innovation, Strategic Decision-Making

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Pearson

    Risk Management

    Skills you'll gain: Securities (Finance), Corporate Finance, Risk Management, Business Risk Management, Securities Trading, Finance, Financial Management, Risk Management Framework, Financial Regulations, General Finance, Risk Mitigation, Financial Planning, Equities, Cash Management, Investments, Financial Market, Investment Management, Capital Expenditure, Operating Expense, Wealth Management

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • L

    LearnQuest

    Foundations of AI-Assisted Web Development

    Skills you'll gain: Prompt Engineering, GitHub, Version Control, Vibe coding, Git (Version Control System), Claude Code, Prompt Engineering Tools, Development Environment, Web Applications, Application Deployment, GitHub Copilot, Software Development Tools, Computer Programming Tools, AI Enablement, HTML and CSS, Web Development Tools, Application Programming Interface (API), Software Development, Node.JS, Javascript

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Category: Preview
    Preview
  • U

    University of Michigan

    Survey Data Collection and Analytics

    Skills you'll gain: Sampling (Statistics), Sample Size Determination, Surveys, Survey Creation, Data Synthesis, Research Methodologies, Statistical Analysis, Data Analysis Software, Data Collection, Statistical Software, Interviewing Skills, Research Design, STATA (Software), R (Software), Data Integration, Data Validation, Data Ethics, Data Analysis, Statistical Programming, R Programming

    4.4 stars, 1.5K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.4 (1.5K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • M

    Microsoft

    End-to-End QA Testing Cycle

    Skills you'll gain: Test Script Development, Test Automation, Test Tools, Test Case, Test Planning, Software Quality Assurance, Software Testing, Quality Assurance, API Testing, Test Execution Engine, Software Quality (SQA/SQC), Release Management, Jira (Software), Technical Communication, Quality Assurance and Control, User Story, Data Validation, GitHub, Performance Testing, Postman API Platform

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Professional HRM Mastery

    Skills you'll gain: Succession Planning, Performance Appraisal, Responsible AI, Culture Transformation, Human Resource Strategy, Intercultural Competence, Applicant Tracking Systems, Performance Review, Employee Engagement, Strategic Leadership, Conflict Management, Business Transformation, Employee Retention, Compensation Management, Performance Management, Generative AI, Employee Onboarding, Recruitment, Change Management, Data-Driven Decision-Making

    4.6 stars, 1.1K reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.6 (1.1K) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • M

    Microsoft

    Microsoft Power Platform Fundamentals PL-900 Exam Prep

    Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, Power Platform Architecture & Technical Design, No-Code Development, Data Visualization, Data Integration, Business Intelligence, Process Design, Product Automation, Microsoft Development Tools, Business Intelligence Software, Business Process Automation, Productivity Software, Application Development, Process Modeling, Performance Analysis, Application Design, Automation

    4.3 stars, 318 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.3 (318) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Building Smart Business Assistants with IBM Watson

    Skills you'll gain: IBM Cloud, Model Deployment, AI Enablement, Generative AI Agents, Self Service Technologies, Application Deployment, Customer Inquiries, Customer Engagement, Cloud Computing, Customer Service, Natural Language Processing

    4.6 stars, 472 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.6 (472) · Beginner · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • G

    Google

    The Path to Insights: Data Models and Pipelines

    Skills you'll gain: Data Modeling, Database Design, Extract, Transform, Load, Databases, Data Warehousing, Database Systems, Data Pipelines, Business Intelligence, Data Integrity, Data Validation, Data Mart, Business Process, Data Integration, Data Management, Data Quality, Data Transformation, Performance Testing

    4.7 stars, 730 reviews, Advanced, Course, 1 - 4 Weeks

    ★ 4.7 (730) · Advanced · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    Edge Impulse

    Introduction to Embedded Machine Learning

    Skills you'll gain: Model Evaluation, Applied Machine Learning, Model Training, Data Preprocessing, Embedded Systems, Machine Learning Software, Machine Learning, Machine Learning Algorithms, Artificial Neural Networks, Artificial Intelligence and Machine Learning (AI/ML), Data Ethics, Deep Learning, Responsible AI, Model Deployment, Convolutional Neural Networks, Predictive Modeling, Feature Engineering, Computer Programming

    4.8 stars, 766 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.8 (766) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
1…666768…396

In summary, here are 10 of our most popular customer success courses

  • Travel Agency Operations: Dubai College of Tourism
  • Advanced Digital Marketing: University of Maryland, College Park
  • Growing a Business: Pearson
  • Risk Management: Pearson
  • Foundations of AI-Assisted Web Development: LearnQuest
  • Survey Data Collection and Analytics: University of Michigan
  • End-to-End QA Testing Cycle: Microsoft
  • Professional HRM Mastery: Coursera
  • Microsoft Power Platform Fundamentals PL-900 Exam Prep: Microsoft
  • Building Smart Business Assistants with IBM Watson: Coursera

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok